Technical Inside Sales Specialist

5 days ago


Edmonton, Alberta, Canada T.D. Williamson, Inc. Full time
Job Overview

T.D. Williamson, Inc. is seeking a skilled Technical Inside Sales Representative to join our team. This role requires strong communication and interpersonal skills to provide exceptional customer service. The ideal candidate will have vocational training in business, engineering or pipe trades discipline, or equivalent experience of 5-7 years of technical sales experience.

Key Responsibilities

- Liaise with customers and internal clients to prepare quotes, orders and customer complaints with varying levels of complexity.
- Train and develop new ISRs to ensure they have the necessary knowledge and skills to perform their duties effectively.
- Collaborate with Shipping and/or TMP Production Planning to ensure and confirm proper delivery.
- Provide accurate and clear information to Engineering, Production control, and Logistics.
- Ensure that all correspondence and communication, written and verbal, with customers are professional and accurate.

Requirements

- Excellent interpersonal, customer service, written and verbal communication skills.
- Ability to learn and develop working understanding of mechanical products and functions along with engineering terminology and industry design codes.
- Ability to excel in a fast-paced environment dealing with customer situations.
- Intermediate computer skills including MS Excel required. Experience with CRM/ERP database an asset.
- Ability to manage multiple tasks simultaneously under strict deadlines.
- Ability to thrive in a team environment.

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