Account Director

1 day ago


Toronto, Ontario, Canada GardaWorld Full time
Account Manager Role

This position oversees a designated group of clients, Account Directors and Supervisors, along with the site guarding compliment and is responsible for customer service, collaborating with clients and the Account Director and Supervisors to ensure the best client experience.

Key Responsibilities
  • Overall responsibility for assigned clients (Residential, Commercial, Retail, Municipal)
  • Meet and exceed client and business expectations
  • Oversee the day to day (24/7) operation of assigned clients
  • Directly manage team of Account Directors, Supervisors and guard team
  • Manage staffing levels and recruitment with Talent Acquisition Colleagues
  • Directly or indirectly manage accuracy and timely invoicing in collaboration with Pay and Bill
  • Ensure sub usage is reduced, overtime and open shifts are minimized working in collaboration with the Control Centre team
  • Maintain and enhance client experience
  • Value sell out complete offerings
  • Work with Business Development to help achieve growth objectives
  • Drive to surpass monthly and yearly targets
Requirements
  • Ability to create a positive work environment and create a team atmosphere to obtain the desired results from others
  • Strong communication skills
  • Strong organizational and priority setting skills to ensure goals are met
  • Entrepreneurial and self-starter
  • Ability to speak in public settings and comfortable with presenting to colleagues and clients
  • Ability to coach, mentor and develop our onsite personnel
  • Proven ability to prioritize, multitask in a fast-paced environment with problem solving skills, organizational and analytical skills to deal with competing priorities
  • Computer skills - ability to use Microsoft Office 365 with efficiency

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