Customer Service Manager

2 weeks ago


Lethbridge, Alberta, Canada Pynn Capital Ltd. Full time
Job Title: Customer Service Manager

We are seeking a skilled Customer Service Manager to join our team at The Fab 5 Holdings (2013) Ltd o/a Tim Hortons.

About the Job

This is a permanent, full-time position with an estimated salary of $55,000 - $65,000 per year. The successful candidate will be responsible for supervising and coordinating the activities of food service staff, ensuring excellent customer service, and maintaining high standards of quality control.

Key Responsibilities:
  • Supervise and Co-ordinate Activities: Supervise and co-ordinate the activities of food service counter attendants and food preparers to ensure efficient operations and excellent customer service.
  • Train Staff: Train staff in job duties, sanitation, and safety procedures to maintain a safe and healthy work environment.
  • Maintain Quality Control: Ensure that food and service meet quality control standards, addressing any issues promptly and effectively.
  • Customer Service: Provide excellent customer service, addressing complaints or concerns in a professional manner.
Requirements:
  • Education: No degree, certificate, or diploma is required for this position.
  • Experience: 1-2 years of experience in a similar role is preferred.
  • Language: English is the primary language spoken in this workplace.
Work Environment:

The successful candidate will work in a fast-paced environment with tight deadlines, requiring strong communication and interpersonal skills.

Benefits:
  • Dental Plan: We offer a comprehensive dental plan for employees.
  • Disability Benefits: Our disability benefits program provides financial support for employees who are unable to work due to illness or injury.
  • Health Care Plan: We offer a health care plan with a wide range of coverage options.
Social Responsibility:

We are committed to diversity and inclusion, providing equal opportunities for all employees regardless of their background or circumstances.



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