Resident Experience and Digital Innovation Leader
2 weeks ago
About Four Seasons:
Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries. Our mission is to deliver exceptional guest experiences through a commitment to luxury and genuine heart. We believe in recognizing and welcoming our guests, residents, and partners, and treating everyone with the same respect and care that we would want for ourselves.
About the Role:
We are seeking a highly skilled and experienced professional to lead our Resident Experience and Digital Innovation efforts. As the Director, Resident Experience and Digital Solutions, you will be responsible for driving and enhancing the homeowner experience in all phases of the project lifecycle. This includes developing a thorough understanding of the resident journey, defining key moments that matter, and crafting a roadmap to drive OKRs.
Key Responsibilities:
- Drive and enhance the homeowner experience in all phases of the project lifecycle.
- Support the development of a thorough understanding of the resident journey, particularly the elements that require genuine service with heart.
- Define the key moments that matter and craft a roadmap to drive OKRs.
- Develop and manage resident-focused digital experiences, accountable for the performance and lifecycle of these products.
- Collaborate with cross-functional stakeholders to gather input and leverage company-wide initiatives to increase synergy and integration.
- Gain alignment and achieve defined outcomes across multiple cross-functional projects and initiatives.
- Leverage residential data and insights to prioritize and strategize areas of focus.
- Support the development of residential best practices, tools, and plans for current and future needs of the properties.
- Lead the implementation of corporate residential initiatives into the properties, working closely with Directors of Residences, hotel operations, and General Managers.
Requirements:
- University degree in Business, Residential, Property Management, or Real Estate Hotel Management.
- Master of Business Administration a plus.
- 8-10+ years of related experience and/or leadership operational roles in luxury hotel and residential projects. Minimum of 3+ years in a similar leadership role.
- Intermediate/advanced level of hotel and residential management industry and operations.
- Intermediate/advanced understanding of Property Management & Property Operations.
- Strategic, analytical, and strong business acumen.
- Advanced level of the branded residential/real estate and vacation home market and industry.
- Advance level of understanding of technology systems used in operations.
- Advanced level of understanding of digital experiences.
- Advanced user of Excel, Word, PPT, Visio, etc.
Key Skills/Who You Are:
- Strong interpersonal and relationship-building skills to work with cross-functional teams.
- Motivated to work independently with a remote team. Self-starter and resourceful.
- Ability to implement new policies and procedures better aligning organizational needs.
- Excellent written and verbal communication skills to prepare and deliver reports, effective presentations, and to facilitate meetings.
- Promoter of a continuous learning environment that creates an atmosphere for professional development opportunities.
- Serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
- Excellent analytical skills and strong focus on detail and accuracy.
- Adept at ideation, structuring of concepts.
- Effectively problem solve by understanding and fixing the root cause.
- Excellent verbal and written communication skills.
- Strong research and fact-finding skills.
- Superior organizational and time management skills.
- Negotiation and tactical thinking, superior judgment.
- Ability to work under pressure and manage multiple work streams under minimal supervision.
Travel:
Approximately 45 days per year, as necessary for completing assignments.
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences and creating lasting impressions. Our company culture is built on a foundation of genuine heart, recognizing the value of our people and the importance of treating others with respect and kindness.About the...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four SeasonsFour Seasons Hotels and Resorts is a global leader in luxury hospitality, with a commitment to delivering exceptional guest experiences and creating lasting impressions. Our company culture is built on a foundation of genuine heart, recognizing the value of our people and the importance of treating others with respect and kindness.About the...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries worldwide. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction. We believe in creating unforgettable experiences for our guests, residents, and partners through a...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries worldwide. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction. We believe in creating unforgettable experiences for our guests, residents, and partners through a...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries worldwide. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction. We believe in creating unforgettable experiences for our guests, residents, and partners through a...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries worldwide. Our company culture is built on a commitment to excellence, innovation, and customer satisfaction. We believe in creating unforgettable experiences for our guests, residents, and partners through a...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries. Our mission is to deliver exceptional guest experiences through a commitment to luxury and genuine heart. We believe in recognizing and welcoming our guests, residents, and partners, and treating everyone with...
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Toronto, Ontario, Canada Four Seasons Hotels and Resorts Full timeAbout Four Seasons:Four Seasons Hotels and Resorts is a global luxury hospitality company that operates over 120 hotels and resorts in 47 countries. Our mission is to deliver exceptional guest experiences through a commitment to luxury and genuine heart. We believe in recognizing and welcoming our guests, residents, and partners, and treating everyone with...
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