Store Operations Manager
2 months ago
We are seeking a highly skilled and experienced Store Operations Manager to join our team at Carlisle Corporation. As a Store Operations Manager, you will be responsible for executing the store plan to achieve established standards, sales, local marketing programs, and profits.
Key Responsibilities- Staffing and personnel training to maximize customer satisfaction
- Developing and executing a local store marketing plan to promote Wendy's in the community
- Maintaining adequate bench strength in the management team and ensuring co-manager has adequate crew depth for each shift
- Training store personnel to execute procedures for preparation and serving of quality products
- Resolving customer complaints within 24 hours of receipt
- Executing cleaning plans through delegation to the management team
- Managing production labor control and food cost control using flowcharts, "build-to" system, and store schedule and positioning system
- Monitoring and managing store inventory levels to ensure product/item availability
- Establishing realistic and meaningful daily operational goals for management and staff
- Maintaining safe working conditions in the store as outlined in company policies and procedures
- Following company policy for cash control and security
- Managing employee files and time cards strictly in accordance with policies
- Managing shifts effectively using guidelines within "Managing Better Shifts" or similar checklist
- Ensuring managers understand and adhere to Policies and Procedures
- Trains crew and management to perform scheduled cleaning and maintenance of equipment (Preventative Maintenance Program)
- Using consistent practices in managing performance problems with managers and crew (Interaction Management)
- Manages crew and management in a manner which maximizes retention (reducing turnover)
- Conducts manager meetings to facilitate communication with management and crew; Manages grievance process; Performance Management
- Conducts management performance reviews on a timely basis
- Takes appropriate corrective action in response to performance problems of crew and management
- 1-2 years management/operations experience in the restaurant industry
- Ability to lead and motivate a team to achieve high levels of customer satisfaction and sales growth
- Strong communication and interpersonal skills
- Ability to analyze data and make informed decisions
- Ability to work in a fast-paced environment and adapt to changing circumstances
We are a leading quick-service restaurant chain committed to serving high-quality food and providing excellent customer service. We are dedicated to our customers and strive to exceed their expectations with every visit.
We are proud to be a part of the Carlisle Corporation family and are committed to our values of quality, service, and cleanliness. We believe in investing in our employees and providing them with the training and resources they need to succeed.
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