Customer Experience Supervisor

4 days ago


Balgonie, Canada Pilot Flying J Full time

Pilot Flying J Overview

We are an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.

Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins.

We support a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.

Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today.

Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.

Military encouraged to apply.

About the Job

The Customer Experience Supervisor - Fuel and Food Retail is responsible for supervising employees and general operations of the store.

This role requires excellent customer service skills to respond to the needs of customers.

The ideal candidate would be self-motivated and ready to assist managers with tasks that need to be executed to keep facilities well-maintained and running smoothly.

This person should be knowledgeable of store operations and PFJ's commitment to quality and customer service.

Estimated Salary Range: $22-$28 per hour

Qualifications

  • Previous experience or working knowledge of retail operations
  • Incredible customer service skills & ability to help maintain a customer-focused culture
  • Must be proficient with a calculator, computer, and other equipment
  • Ability to work as part of a team and interact with different levels from hourly team members, customers, vendors, and corporate representatives
  • Must be able to work a flexible schedule of nights, days, weekends, and holidays
  • Background check is required

Benefits Package

  • Fuel Discount
  • Weekly Pay
  • RRSP (for Full-Time Employees)
  • Extended Health Care Benefits (for Full-Time Employees)
  • AD&D Insurance (for Full-Time Employees)
  • Life Insurance (for Full-Time Employees)
  • Adoption Assistance
  • Tuition Reimbursement
  • Extensive Training Program


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