Receptionist - Customer Service Representative

3 weeks ago

Surrey, British Columbia, Canada White Moon Immigration Ltd. Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at White Moon Immigration Ltd. As a key member of our front-line staff, you will be the first point of contact for clients and visitors, providing exceptional customer service and ensuring a positive experience for all.

Key Responsibilities
  • Provide exceptional customer service to clients and visitors, responding to inquiries and resolving issues in a timely and professional manner.
  • Manage the front desk, including answering and directing phone calls, responding to emails, and handling mail and packages.
  • Maintain accurate records and files, both physical and digital, and ensure confidentiality and security of sensitive information.
  • Coordinate appointments, meetings, and events, and ensure smooth communication with clients and staff.
  • Perform administrative tasks, such as data entry, filing, and photocopying, as required.
  • Support the team with tasks such as ordering supplies, maintaining the office environment, and performing other duties as assigned.
Requirements
  • High school diploma or equivalent required; post-secondary education in a related field an asset.
  • Minimum 1-7 months of experience in a customer service or administrative role.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse clients and staff.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Proficiency in Microsoft Office and other software applications, with the ability to learn new systems and technologies quickly.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
Preferred Qualifications
  • Experience working in a fast-paced, dynamic environment.
  • Knowledge of immigration procedures and policies an asset.
  • Fluency in multiple languages an asset.
What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A chance to make a meaningful contribution to the lives of our clients.

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