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Customer Experience Specialist

2 months ago

Lower Sackville, Nova Scotia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Senior Customer Experience Associate.

Key Responsibilities
  • Build and maintain strong relationships with customers through exceptional service and support.
  • Identify and resolve customer needs and concerns in a timely and professional manner.
  • Communicate complex information in a clear and concise manner, ensuring customers understand their options and solutions.
  • Meet and exceed performance targets in a target-based environment, while contributing to a positive and collaborative team culture.
  • Demonstrate a strong desire to learn and grow, with a focus on continuous improvement and development.
Requirements
  • Proven customer service skills, with a strong ability to empathize and resolve customer issues.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Availability to work a flexible schedule, with a willingness to adapt to changing business needs.
  • Previous experience in a customer-facing role, preferably in the banking or financial services industry.
  • Strong technical skills, with the ability to promote and demonstrate digital banking options.
What We Offer
  • A dynamic and collaborative work environment, with opportunities for growth and development.
  • A competitive compensation and benefits package, with a focus on recognizing and rewarding high performers.
  • Meaningful development conversations and internal training opportunities, to support your career growth and advancement.
  • A commitment to making a positive impact in our communities, through community investment and volunteer programs.