Automotive Service Advisor

3 weeks ago

Surrey, British Columbia, Canada Go Auto Full time

Job Summary

We are seeking an enthusiastic and knowledgeable Automotive Service Advisor to join our team at Go Auto. As a key member of our service team, you will be responsible for delivering exceptional customer service, resolving vehicle issues, and providing accurate estimates and recommendations.

Responsibilities:

  • Welcome customers with a positive attitude and a genuine passion for their automotive needs.
  • Listen attentively to customers' concerns and go above and beyond to resolve their vehicle troubles.
  • Ask the right questions, showcasing your excellent investigative skills while keeping the atmosphere light and enjoyable.
  • Transform complex automotive jargon into simple and understandable language, becoming the go-to expert for our customers.
  • Collaborate seamlessly with our skilled technicians to provide accurate estimates and recommend services that will leave our customers satisfied.
  • Keep our customers updated on their vehicle's progress and swiftly resolve any unexpected hurdles that may arise.
  • Embrace multitasking like a pro, effortlessly juggling phone calls, walk-in inquiries, and celebratory high-fives from satisfied customers.
  • Cultivate enduring relationships with our customers, making them feel like valued members of our automotive family.
  • Stay ahead of the curve by staying up-to-date with the latest automotive trends and technologies.

Requirements:

  • A genuine love for cars and a contagious enthusiasm that will leave our customers impressed.
  • Exceptional communication skills that could make even the most stoic person crack a smile.
  • Ability to stay cool, calm, and collected under pressure, ensuring a smooth and enjoyable experience for our customers.
  • Stellar problem-solving skills to navigate the twists and turns of automotive conundrums with ease.
  • Impeccable organizational skills to keep our service lanes flowing seamlessly.
  • Proficiency in computer skills to whip up estimates and enter service orders like a pro.
  • A valid driver's license.

Perks:

  • Learn and Grow - We're committed to your growth and development. We will ensure you receive all of the training you need as well as access to our library of courses in the Go Auto U.
  • Employee Investment Program - Money back? Yes, please. Our program guarantees a 10% return every year, up to a whopping 16%, based on Go Auto's profits.
  • Vacation Vibes - We understand the importance of work-life balance. After your first year, enjoy THREE WEEKS OF VACATION. Reach five years, and you'll have four weeks. Hit ten years, and you'll be soaking up FIVE weeks of vacation time.
  • Health and Dental - Your well-being matters to us. Experience comprehensive benefits, including healthcare, dental coverage, and a health spending account. We want to see your biggest, brightest smile.
  • Climb the Ladder - With our promote-from-within culture, you'll have ample opportunities to grow along your chosen career path.
  • Positive Team Environment - Join a vibrant team of like-minded individuals who share your passion and drive. We foster a positive and collaborative work environment where everyone supports and uplifts each other.
  • Giving Back Feels Great - We're all about making a positive impact. Every year, we donate to worthy causes like the Kids with Cancer Society and Go Auto Fuels the Schools.
  • Find Your Life-Changing Career - We don't just offer jobs; we build lifelong careers. During your interview, ask us about our inspiring success stories of career growth within Go Auto.

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