Cable Sales Representative

1 week ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Cable Sales Agent Role Overview

Position Overview


The opportunity to excel in sales has never been more promising. We're on the hunt for sales professionals to fuel our national cable service provider's growth. If you've got a strong conviction in your persuasive abilities and a drive to succeed, this is the career path for you. Our industry-leading training program will equip you with the skills to thrive and grow within our team.


This role offers a competitive base salary and lucrative sales commissions and incentive plans.


Responsibilities


As a Cable Sales Agent, you will be responsible for interacting with numerous customers each week across the nation to resolve support issues, sell new products and services, and deliver exceptional customer experiences. To excel in this role, you'll need to be a confident, fully engaged team player who brings a positive and enthusiastic outlook to work each day.


Key Duties



  • Handle inbound and outbound contacts with courtesy, timeliness, and professionalism
  • Utilize knowledge bases and training to accurately answer customer queries and sell suitable products and services
  • Listen to customers, understand their needs, and resolve customer concerns
  • Research systems for missing information and collaborate with other departments to resolve issues as necessary
  • Employ systems and technology to complete account management tasks
  • Accurately document and process customer orders in the relevant systems
  • Adhere to all required scripts, policies, and procedures
  • Comply with requirements surrounding confidential information and personal data
  • Escalate customer issues to the relevant staff and management for resolution when necessary
  • Attend meetings and training sessions to stay up-to-date on changes to program knowledge, systems, and processes
  • Meet attendance and work schedule requirements

Qualifications and Requirements



  • Must be at least 18 years old
  • High school diploma or equivalent
  • Excellent organizational, written, and verbal communication skills
  • The ability to type swiftly and accurately (20+ words per minute)
  • Familiarity with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
  • Basic knowledge of Windows operating systems
  • High reliability with the ability to maintain regular attendance and punctuality
  • The ability to evaluate, troubleshoot, and follow up on customer issues
  • Aptitude for conflict resolution, problem-solving, and negotiation
  • Must be customer service-oriented (empathetic, responsive, patient, and conscientious)
  • Ability to multitask, stay focused, and self-manage
  • Strong team orientation and customer focus
  • Ability to thrive in a fast-paced environment with change and ambiguity
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

PREFERRED QUALIFICATIONS



  • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support within a contact center environment
  • State or Federal work experience

Compensation Details


We believe that hard work should be rewarded, so we offer competitive compensation and total rewards. Standard starting compensation is commensurate with experience. Employees receive paid time off, paid holidays, and paid training opportunities. Regular daily, weekly, and monthly incentives are part of the overall compensation, including monetary incentives and prizes like computers, tablets, phones, TVs, trips, tickets, and even cars.


Benefits



  • Medical, Dental, and Vision Coverage Options
  • Paid Time-Off
  • Advancement Opportunities
  • Fun and Engaging Work Environment
  • Casual Dress Code
  • Cash and Prize Contests

Physical Requirements


This role operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for extended periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks.


Conditions of Employment



  • Must be authorized to work in their country of residence (The United States or Canada)
  • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results
  • Must be willing to submit to drug screening

Reasonable Accommodation


Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mass Markets to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship.


Equal Opportunity Employer


Mass Markets maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling Mass Markets' commitment to a diverse and equal opportunity work environment.


Mass Markets does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.


MCI adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.


About Mass Markets


Mass Markets helps customers take on their challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. Mass Markets assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

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