Technology Analyst 2

2 months ago

Toronto, Ontario, Canada City of Toronto Full time
Job Summary

We are seeking a highly skilled Technology Analyst 2 to join our team at the City of Toronto. As a key member of our IT department, you will be responsible for providing top-notch desktop support and technical expertise to our staff.

Key Responsibilities
  • Provide expert-level desktop support for Information Technology hardware and software.
  • Respond to user inquiries and resolve technical issues in a timely and efficient manner.
  • Consult with users to diagnose and resolve hardware and software problems.
  • Extract information required to diagnose and resolve problems.
  • Install and configure desktop-related hardware and software.
  • Implement City-wide and Divisional hardware and software upgrades and projects.
  • Coordinate with internal and external groups to resolve technical problems.
  • Follow up on problems and keep users informed until resolution.
  • Participate in team projects and provide recommendations for process improvements.
  • Provide training to clients on desktop technology.
  • Prepare documentation to facilitate knowledge transfer.
  • Provide input for statistics and draft summary reports.
  • Document solutions to hardware/software problems.
  • Collect and maintain asset inventory.
Requirements
  • Post-secondary education in a computer-related field or equivalent combination of education and/or related experience.
  • Experience in a large, diverse computing and customer support environment providing desktop support.
  • Experience configuring and troubleshooting technical issues with Windows 10/11, Novell, MS Office Suite, and various web browsers.
What We Offer

As a Technology Analyst 2 at the City of Toronto, you will have the opportunity to work with a talented team of IT professionals and contribute to the delivery of high-quality IT services to our staff. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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