Field Service Technician

2 weeks ago

Regina, Saskatchewan, Canada TerraSource Global Full time
Job Summary

We are seeking a highly skilled Field Service Technician to join our team at TerraSource Global. As a key member of our Field Service Department, you will play a critical role in supporting our customers and driving revenue growth through service and parts sales.

Key Responsibilities
  • Supervise and advise customers on equipment installation, operation, and maintenance, identifying opportunities for service visits and generating professional reports.
  • Proactively work with customers, sales representatives, and monitor recent orders to identify opportunities for service visits and drive quote volume.
  • Complete service visits, submit billing in a timely manner, and utilize SalesForce system to manage Service Reports and update Asset data.
  • Appropriately manage time and resources to minimize overtime and expenses, while generating Value Add Service and Parts Quotes.
  • Provide feedback and training on equipment performance and potential improvements to Sales, Engineering, and others in the Field Service Department.
Requirements
  • College or University degree or equivalent from a technical school in a technical field; or a minimum of 5 year(s) related heavy industrial service experience and/or training.
  • English - Verbal & Written required, French, a plus.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and engineering drawings.
  • Ability to write routine reports and correspondence, and speak effectively before groups of customers or employees.
  • Must possess a valid driver's license in province of residence and be insurable under company's motor vehicle insurance policy.
  • Demonstrated common PC Skills including Microsoft products.
  • Experience with SalesForce or similar customer management software beneficial.
  • Must complete annual MSHA Vendor Training.
Travel and Physical Demands

Employee must be able to travel 60% of the time on average, with some international travel required. A valid passport is required. Work schedule may be adjusted to allow weekdays off when weekends are worked.

To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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