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Bilingual Technical Account Manager

2 months ago

Laval, Quebec, Canada SearchLabs Full time
About the Role

We are seeking a highly motivated and dynamic Technical Account Manager to join our team at SearchLabs. As a key member of our Information Technology division, you will play a crucial role in connecting great people with great companies for great results.

Key Responsibilities
  • Discover and understand the Client's short and long-term business goals and develop strategies that align to their targets and respect financial budgets.
  • Formulate strategic IT goals and plan the IT budget, identifying business risks and analyzing and reworking business processes to facilitate technology changes.
  • Provide proactive and appropriate infrastructure design upgrades, making data-driven, high-impact recommendations to client decision-makers.
  • Create and communicate alignment standard reviews to optimize business processes, facilitate tech improvements, and evaluate the IT landscape.
  • Optimize business processes and facilitate technological improvements for managed service clients, generating MRR growth within the Client base.
  • Work with internal teams to create and update technical standards to reduce client risk and reactive support time.
Requirements
  • A university-level bachelor's degree in computer science, information sciences, or a related field, or equivalent experience.
  • Three to five years of field experience in Client-facing technology sales or consultative roles.
  • Three to six years' experience in system administration and/or tier 3 technical support.
  • Proven experience in sales, preferably technology sales, with experience in the IT budgeting and cost analysis.
  • Strong written and verbal communications skills in French and English, with analytical abilities and problem-solving skills.
  • Intermediate-to-advanced skills and knowledge of standard office applications.
About SearchLabs

SearchLabs is a leading specialist recruitment firm established to meet the recruitment needs of the Design, Construction & Property, and Information Technology industries. We work with the leading companies within our disciplines across North America & the Caribbean, making hiring and job hunting as easy and simple as possible so you can focus on what you do best.

We believe in the 80/20 rule, where 20% of companies come up with 80% of innovation in the industry, and 20% of talent do 80% of the work. We represent that 20%. When you partner with us, your personal career goals and objectives are dealt with and represented by experienced consultants within your field of specialty.

We then match you to the best opportunities that are aligned with your goals and aspirations to result in a positive and rewarding outcome. We recognize the importance of ethics and are committed to confidentiality in every step of the process.