Enterprise Customer Success Manager
2 weeks ago
Zayo Group is seeking a highly skilled Enterprise Customer Success Manager to join our team. As a key member of our Government Vertical, you will be responsible for partnering with our customers to deliver exceptional service and support throughout the entire customer lifecycle.
Key Responsibilities- Customer Health Indicators: Analyze lifecycle data to identify opportunities for growth and improvement, and develop recommendations to enhance customer satisfaction and retention.
- Customer Success Planning: Collaborate with customers to develop and implement customized account plans that meet their unique needs and goals.
- Onboarding and Training: Provide comprehensive training and support to ensure customers are able to utilize our Tranzact self-service platform to its full potential.
- Revenue Risk Assessment: Manage and mitigate revenue risk through proactive identification and resolution of potential issues.
- Upselling and Cross-Selling: Identify opportunities to upsell and cross-sell our services to existing customers, driving revenue growth and expansion.
- Customer Communication: Develop and maintain strong relationships with customers through regular communication, ensuring their needs are met and exceeded.
- Industry Perspective: Stay up-to-date on industry trends and best practices, applying this knowledge to continuously improve our customer experience.
- 5+ years of experience in the telecommunications industry, with a focus on customer success.
- Proven track record of success in a similar role, with a strong understanding of customer needs and expectations.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Ability to analyze complex data and develop actionable recommendations.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Proficient in Microsoft Office and Google products, with experience in customer relationship management software.
- Associate or Bachelor's degree in a related field, or equivalent combination of training and experience.
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Enterprise Customer Success Manager Americas
1 week ago
Mississauga, Ontario, Canada Canonical - Jobs Full timeEnterprise Customer Success Manager Canonical is seeking an experienced Enterprise Customer Success Manager to join our team. This role will be responsible for developing trust with assigned customers and providing them with the best possible experience navigating Canonical's vast offering. About the Role Onboard new customers and introduce them...
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Customer Success Manager
2 weeks ago
Mississauga, Ontario, Canada Zayo Group Full timeLarge Enterprise Customer Success Manager Join Zayo, a leading provider of mission-critical bandwidth, as a Large Enterprise Customer Success Manager in the Government Vertical. You will partner with customers to become their trusted advisor throughout the lifecycle journey, from support to renewal stages. Key Responsibilities: Analyze...
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Enterprise Customer Success Manager Americas
1 week ago
Mississauga, Ontario, Canada Canonical - Jobs Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team in the Americas region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer success and growth.Key ResponsibilitiesOnboard new customers and introduce them to our products and support...
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Enterprise Customer Success Manager Americas
7 days ago
Mississauga, Ontario, Canada Canonical - Jobs Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team in the Americas region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer success and growth.Key ResponsibilitiesOnboard new customers and introduce them to our products and support...
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Enterprise Customer Success Manager Americas
7 days ago
Mississauga, Ontario, Canada Canonical - Jobs Full timeAbout the RoleWe are seeking a highly skilled Enterprise Customer Success Manager to join our team in the Americas region. As a key member of our Customer Success team, you will be responsible for developing and executing strategies to drive customer success and growth.Key ResponsibilitiesOnboard new customers and introduce them to our products and support...
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Customer Success Manager
1 month ago
Mississauga, Ontario, Canada Zayo Group Full timeCompany DescriptionZayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark...
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Vice President/Director of Customer Success
3 days ago
Mississauga, Ontario, Canada BoomerangFX Full timeAbout BoomerangFXBoomerangFX is a leading cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry. With a strong business model and impressive leadership team, we are expanding rapidly across North America and international markets.Job Title: Vice President/Director of Customer SuccessWe are seeking an...
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Vice President/Director of Customer Success
3 days ago
Mississauga, Ontario, Canada BoomerangFX Full timeAbout BoomerangFXBoomerangFX is a leading cloud-based enterprise software and digital marketing company serving the private pay aesthetic medical industry. With a strong business model and impressive leadership team, we are expanding rapidly across North America and international markets.Job Title: Vice President/Director of Customer SuccessWe are seeking an...
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Customer Success Manager
6 days ago
Mississauga, Ontario, Canada Acosta Full time{"Responsibilities": "As a Customer Manager at Acosta, you will be responsible for driving business growth and increasing sales and market share of our brands represented. Your primary focus will be on managing customer relationships, developing business plans, and executing strategies to achieve our objectives.Key responsibilities include:Developing and...
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Customer Success Manager
6 days ago
Mississauga, Ontario, Canada Acosta Full time{"Responsibilities": "As a Customer Manager at Acosta, you will be responsible for driving business growth and increasing sales and market share of our brands represented. Your primary focus will be on managing customer relationships, developing business plans, and executing strategies to achieve our objectives.Key responsibilities include:Developing and...
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Technical Account Manager
6 days ago
Mississauga, Ontario, Canada the Ladders Full timeAbout SOTISOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies, and making a difference in the world.Job Title: Technical Account ManagerLocation: Mississauga, ON (Hybrid)About the RoleWe are seeking a highly skilled Technical Account Manager to join our team. As a Technical...
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Technical Account Manager
6 days ago
Mississauga, Ontario, Canada the Ladders Full timeAbout SOTISOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies, and making a difference in the world.Job Title: Technical Account ManagerLocation: Mississauga, ON (Hybrid)About the RoleWe are seeking a highly skilled Technical Account Manager to join our team. As a Technical...
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Cloud Success Manager
5 days ago
Mississauga, Ontario, Canada Insight Enterprises, Inc. Full timeCloud Success ManagerAt Insight Enterprises, Inc., we're seeking a skilled Cloud Success Manager to join our team. As a Cloud Success Manager, you will play a critical role in ensuring our clients achieve their business outcomes by successfully adopting and expanding their use of cloud solutions.Key Responsibilities:Provide strategic guidance and recommend...
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Cloud Success Manager
5 days ago
Mississauga, Ontario, Canada Insight Enterprises, Inc. Full timeCloud Success ManagerAt Insight Enterprises, Inc., we're seeking a skilled Cloud Success Manager to join our team. As a Cloud Success Manager, you will play a critical role in ensuring our clients achieve their business outcomes by successfully adopting and expanding their use of cloud solutions.Key Responsibilities:Provide strategic guidance and recommend...
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Management Trainee
2 days ago
Mississauga, Ontario, Canada Enterprise Holdings Full timeOverviewAt Enterprise Holdings, we're expanding our team with talented individuals who are passionate about delivering exceptional customer experiences. As a Management Trainee, you'll embark on a comprehensive training program that will equip you with the skills and knowledge needed to succeed in our dynamic and fast-paced environment.Key...
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Management Trainee
2 days ago
Mississauga, Ontario, Canada Enterprise Holdings Full timeOverviewAt Enterprise Holdings, we're expanding our team with talented individuals who are passionate about delivering exceptional customer experiences. As a Management Trainee, you'll embark on a comprehensive training program that will equip you with the skills and knowledge needed to succeed in our dynamic and fast-paced environment.Key...
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Technical Account Manager
3 weeks ago
Mississauga, Ontario, Canada SOTI Inc. Full timeAbout the RoleSOTI Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with Enterprise customers, providing technical expertise and support to ensure their success with our mobile device management solutions.Key...
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Technical Account Manager
2 weeks ago
Mississauga, Ontario, Canada SOTI Inc. Full timeAbout the RoleSOTI Inc. is seeking a highly skilled Technical Account Manager to join our team. As a Technical Account Manager, you will be responsible for developing and maintaining strong relationships with Enterprise customers, providing technical expertise and support to ensure their success with our mobile device management solutions.Key...
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Management Trainee
6 hours ago
Mississauga, Ontario, Canada Enterprise Holdings Full timeOverviewAt Enterprise Holdings, we're expanding our team with talented individuals who share our passion for delivering exceptional customer experiences. As a Management Trainee, you'll embark on a comprehensive training program that will equip you with the skills and knowledge needed to succeed in our dynamic and fast-paced environment.Key...
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Management Trainee
3 hours ago
Mississauga, Ontario, Canada Enterprise Holdings Full timeOverviewAt Enterprise Holdings, we're expanding our team with talented individuals who share our passion for delivering exceptional customer experiences. As a Management Trainee, you'll embark on a comprehensive training program that will equip you with the skills and knowledge needed to succeed in our dynamic and fast-paced environment.Key...
