Customer Service Representative
3 weeks ago
Customer Service Representative
We are seeking a skilled Customer Service Representative to join our team at Exodus Suretyship Inc. This role involves answering incoming calls to assist clients with their financial requests and providing follow-up support to ensure a seamless experience.
Key Responsibilities:
- Respond to client inquiries via phone and provide timely resolutions
- Collaborate with clients to gather information and resolve issues
- Document client interactions and update records as necessary
- Participate in ongoing training and development to enhance skills and knowledge
Work Environment:
- 8-hour day shift, Monday to Friday
- Weekends and holidays off
- Salary revision every 6 months
- 5 paid sick days per year
- VRSP with employer contribution
- Collective insurance
- Relaxed/casual atmosphere and dress code
Requirements:
- Knowledge of the English language at the oral and written level
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
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