Sales Team Lead

1 month ago


Toronto, Ontario, Canada Teleperformance Full time

About Us

Teleperformance is a global leader in client experience management and contact center business process outsourcing. With over 500,000 employees, we have developed an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.

Our Values

  • Autonomous - We trust your decision-making skills.
  • Progressive work environment - If you have skills to prove, we have all the opportunities for you to grow.
  • Flexible - We believe in results.
  • Innovative - All ideas matter.
  • Inclusive - Everyone is included, and everyone wins.
  • We work hard and party even harder.

About the Job

We are looking for a Google Cloud Sales Team Lead for our largest e-commerce and internet client. A skilled team leader, passionate about Cloud technologies, will work closely with the Cloud team and set the direction for the team, ensuring expectations are clearly defined and delivered on time and with quality. As a technical leader for the team, you will handle escalations and provide transparent direction among team members. You will encourage team members to always look for ways to continuously improve processes to better support the business.

What We Offer

  • Annual Base Salary of CAD $60,000 with earning potential up to 5%.
  • Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
  • Robust career path with a full development plan and the opportunity to grow in the organization.
  • Paid 4 weeks training, 2 weeks leave.
  • Continuous learning through progressive training that is specific to your tenure and skills.
  • Competitive salary with incentive programs.
  • Positive and supportive environment.
  • Medical and dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

  • Fixed schedule Monday to Friday, 9 hours shift from 9 AM to 6 PM.

Location

  • Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
  • Hybrid setup, 4 weeks of product training will be on-site.

Qualifications

  • Actively involved in the day-to-day operations of the Google Cloud sales team. Ensuring priorities are correctly defined, prioritized, and delivered.
  • Coach and mentor the Cloud team, driving the uplift of skills, and helping them work through complex problems. Identifying opportunities for growth and encouraging team members to embrace continuous learning.
  • Identify and implement areas for improvement. Defining standards, governance, best practices, and encouraging the consistent adoption of these across all teams.
  • Prepare Weekly/Monthly/Quarterly business reviews and present these to clients and stakeholders.
  • Working with our training and learning teams to support ongoing development and progression for your team.
  • Act as a central escalation point for critical issues. Ensure the team responds appropriately and effectively when major incidents occur, and that key learnings are not only identified but also acted upon.

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