Customer Service Representative

2 days ago


Toronto, Ontario, Canada Definity Financial Corporation Full time
Role Overview

We are seeking a highly motivated and customer-focused individual to join our team as an Insurance Advisor, Service. In this role, you will be responsible for assisting customers with policy and claims-related inquiries. You will also have the opportunity to up-sell/retain pet health insurance policies with existing customers.

As an Insurance Advisor, you will respond to, advocate, and resolve customer inquiries regarding policy details and claims, in collaboration with functional specialists in Customer Care, Claims, and Underwriting. You will capture notes on customer interactions using our in-house system and follow up with customers to obtain accurate information.

Collaboration is key in this role You will work closely with the Quality Assurance team on continuous improvement of service and sales protocols and standards. You will also recommend and up-sell policies, focusing on retention and growing the customer base to meet established targets and the customer's needs.

Your success will be measured by your ability to promote and educate prospective customers via inbound, outbound, and online programs.

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