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Senior Systems Analyst, IT
1 month ago
Job Description
Bayshore HealthCare is a leading provider of home and community health care services and a Canadian-owned company. We are proud to showcase our achievement as a Platinum member of Canada's Best Managed Companies Program every year since 2006. In addition, Bayshore HealthCare has been recognized as a Best Practice Spotlight Organization from the Registered Nurses' Association of Ontario and Canada's Best Employers Forbes 2023 list.
We are seeking a self-motivated Senior Business Systems Analyst who can provide independent solutions and has the ability to understand complex systems and their interconnectivity.
Key Responsibilities
- Identify root causes, research, replicate, and resolve application problems.
- Track, document, and monitor issues to ensure timely resolution.
- Make changes and implement system configurations.
- Create and maintain reports as required by users.
- Lead system lifecycle processes for the implementation of a mobile application solution, including gathering requirements, systems configuration, and testing/validation of functions.
- Provide project oversight for upgrades.
- Conduct ongoing reviews of functional specifications and processes, providing recommendations for process/technology improvements in line with current and growing business needs.
- Build and manage relationships with cross-functional team members, vendors, and key stakeholders.
- Proactively find inefficiencies in business processes and provide innovative solutions.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participate in proactive Health & Safety activities while performing all duties. Responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintain confidentiality of client and corporate information and discuss same only with appropriate Bayshore personnel.
- Complete other tasks as requested.
Qualifications
Education
Post-Secondary degree in Computer Science or Business Administration.
Experience
Experience working with SaaS or Vendor Provided Software. Experience with Service Desk Tools, Incident/Problem Management. Ability to document and understand business processes to find efficiency and provide recommendations for improvement. Systems application analysis and programming, preferably in the healthcare environment. Minimum 3 years of work experience. Demonstrates initiative, comprehensive English communication skills.
Other Skills and Abilities
Must be time flexible and able to put in extended hours when required by deadlines or system problems. Must possess well-developed communication and professional interpersonal skills. A self-starter and able to work with minimum supervision. Interested in learning new techniques and procedures.
