Senior Systems Analyst, IT

4 weeks ago

Mississauga, Ontario, Canada Bayshore HealthCare Full time
Job Description

Bayshore HealthCare is a leading home and community health care services provider, recognized as a Platinum member of Canada's Best Managed Companies Program since 2006. We strive to deliver exceptional care and services, and we're committed to showcasing our achievements in the industry.

We're looking for a highly motivated and independent Senior Business Systems Analyst who can understand complex systems and their interconnectivity. The ideal candidate will have the ability to identify root causes, research, replicate, and resolve application problems, making timely resolutions a priority.

Key Responsibilities:

  • Identify root causes, research, replicate, and resolve application problems.
  • Track, document, and monitor issues to ensure timely resolutions.
  • Make changes and implement system configurations.
  • Create and maintain reports as required by users.
  • Lead system lifecycle processes for the implementation of a mobile application solution, including gathering requirements, systems configuration, and testing/validation of functions.
  • Provide project oversight for upgrades.
  • Conduct ongoing reviews of functional specifications and processes, providing recommendations for process/technology improvements in line with current and growing business needs.
  • Build and manage relationships with cross-functional team members, vendors, and key stakeholders.
  • Proactively find inefficiencies in business processes and provide innovative solutions.
  • Adhere to Bayshore Policies and Procedures.
  • Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
  • Maintain confidentiality of client and corporate information and discuss it only with appropriate Bayshore personnel.

Qualifications:

  • Post-Secondary degree in Computer Science or Business Administration.
  • Experience working with SaaS or Vendor Provided Software.
  • Experience with Service Desk Tools, Incident/Problem Management.
  • Ability to document and understand business processes to find efficiency and provide recommendations for improvement.
  • Systems application analysis and programming, preferably in the health care environment.
  • Minimum 3 years of work experience.

Other Skills and Abilities:

  • Time flexibility and ability to work extended hours when required by deadlines or system problems.
  • Well-developed communication and professional interpersonal skills.
  • A self-starter and able to work with minimum supervision.
  • Interest in learning new techniques and procedures.

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