Sales and Customer Service Director

2 days ago


Newmarket, Ontario, Canada The Mobile Shop Full time

About Us

The Mobile Shop is a dynamic retail company dedicated to connecting Canadians with the latest mobile devices and rate plans. Our team of Mobilists, including Wireless Store Managers, strive to exceed customer expectations by providing unparalleled insights and service.

Job Summary

We are seeking an experienced Sales and Customer Service Director/Wireless Store Manager Leader to join our team. This role will lead and motivate a team of sales representatives to achieve sales targets, while actively engaging customers in sales activities. The successful candidate will also develop and implement sales strategies to drive revenue growth and improve market share.

Main Responsibilities

  • Lead and motivate a team of sales representatives to achieve sales targets
  • Actively participate in engaging customers in sales activities
  • Develop and implement sales strategies to drive revenue growth and improve market share
  • Provide ongoing training and coaching to sales representatives
  • Monitor and evaluate performance, implementing feedback and performance improvement plans as needed
  • Ensure highest level of service provided to all customers
  • Oversee inventory levels and implement strategy to minimize shrinkage and turnover
  • Manage product placement, signage, and displays to maximize sales and enhance customer experience

Requirements and Qualifications

To be successful in this role, you should have:

  • Strong leadership and communication skills
  • Proven ability to drive sales growth and improve market share
  • Experience in managing teams and providing ongoing training and coaching
  • Ability to analyze data and make informed decisions
  • Familiarity with sales strategies and tactics

Benefits and Salary

We offer a competitive salary of $**80,000 - $120,000** per year, depending on experience, plus comprehensive group benefits and opportunities for professional development.



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