Customer Experience Associate
4 weeks ago
We are seeking a skilled Customer Experience Associate to join our team at Scotiabank. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers.
Your primary responsibility will be to connect with customers in a relatable way, understanding their needs and providing tailored solutions to meet their financial goals. You will be the face of our branches, building strong relationships and fostering a positive experience for our clients.
Key responsibilities include:
- Discovering customer needs and listening to understand their requirements
- Processing day-to-day transactions and providing expert advice on banking products
- Nurturing long-standing relationships and identifying opportunities for growth
- Contributing to the Branch's targets by identifying and fulfilling simple sales opportunities
- Sharing knowledge and expertise to introduce clients to mobile banking applications and enhance their banking experience
Requirements
- Proven customer service skills through work or community involvement
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong technical skills and ability to promote digital and self-service banking options
- Comfortable in simple sales situations and willing to assist in a professional, friendly, and efficient manner
- Available to work a flexible schedule and willing to contribute to a team-oriented work environment
What We Offer
- A rewarding career path with diverse opportunities for professional development
- Internal training to support your career growth and enhance your skills
- A competitive compensation and benefits package
- Recognition and rewards for high-performance
- A collaborative team environment and opportunities for advancement
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank. We are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.
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