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Customer Experience Manager

2 weeks ago

Ottawa, Ontario, Canada Assent Full time

At Assent, we're a leading solution for supply chain sustainability. Our goal is to empower top-tier manufacturers with comprehensive sustainability insights. With a robust platform and expert guidance, we help companies navigate hidden risks and achieve their sustainability objectives.

We're proud of our recent milestone: crossing the $100M ARR mark, earning us Centaur Status. This achievement underscores our commitment to innovation and customer success. As we continue to grow, we're seeking a skilled Customer Marketing Manager to drive retention, expansion, and advocacy efforts.

This role is ideal for someone passionate about customer engagement and growth. You'll develop personalized lifecycle campaigns, cross-sell and upsell initiatives, and retention programs that deliver measurable results. Collaboration is key – you'll work closely with Sales, Customer Success, Product, and ABM teams to create data-driven strategies that drive revenue growth.

  • Key Responsibilities:
  • Develop and execute high-impact customer marketing programs to increase retention, deepen customer relationships, and drive expansion.
  • Partner with ABM teams to align customer marketing with account-based strategies, ensuring personalized and data-driven engagement.
  • Leverage white space analysis to identify new revenue opportunities within our 800+ customer base.
  • Design and execute segmented cross-sell and upsell campaigns to help customers discover additional value from our products.
  • Work closely with Sales, Customer Success, and ABM teams to ensure seamless, aligned approaches to customer engagement and growth.
  • Collaborate with Customer Advocacy Lead to reinforce advocacy initiatives through success stories and customer engagement.