Customer Experience Manager

3 days ago

Ottawa, Ontario, Canada Careers at ONroute Full time
The General Manager is responsible for leading the team and ensuring that the plaza(s) operate safely and efficiently. You will be accountable for managing all day-to-day plaza activities across 1 to 2 locations and ensuring the safe operation and maintenance of all property including on-site machinery and facilities.

Key responsibilities include:

  • Managing budgets and forecasting financial results.
  • Coaching, training and developing team members to deliver great customer service and franchise brand experience.
  • Maintaining accurate records and reporting financial results to senior leadership.
  • Developing and implementing plans to improve operational efficiency and reduce costs.

Skills and Qualifications

  • Requires a degree in hospitality, restaurant management preferred, and Franchise brand certification is an asset.
  • Possesses strong networking skills with a proven ability to build and maintain good relationships with all stakeholders.
  • Ability to lead by example, build a strong team culture and deliver on targets.
  • Demonstrated exceptional customer experience focus.
  • Strong interpersonal and collaborative skills with excellent communication skills and approachability.
  • Ability to effectively communicate ideas, action plans and opportunities for improvement.
  • Extensive knowledge of food service operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions and problem-solving strategies to achieve goals.
  • Multi-tasker who is highly organized, detail-oriented, and able to manage conflicting priorities.
  • Experience with POS Systems, Microsoft Office (Word, Excel, Outlook).
  • Must have reliable transportation to get to and from the plaza(s).

ONroute is an equal opportunity employer that is committed to having a diverse, equitable, and inclusive workplace for all.

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