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Community Housing Worker

2 months ago

Victoria, British Columbia, Canada Our Place Society Full time

About the Role:

The Housing / Shelter Support Worker participates directly in identifying clients' problems, needs and risks. They plan and conduct individual counselling sessions using basic one-on-one counselling techniques. The worker provides specific basic life skills building in problem areas and is directly involved in the engagement and provision of services from intake procedures and programs to help residents/shelter users succeed in their goals.

Key Responsibilities:

  • Assist with all aspects of resident support plan development and delivery of services, in collaboration with Team Lead/Site Supervisor and support team if applicable.
  • Participate in the set-up of shelter upon arrival and clean up before end of shift.
  • Assist with appropriate applications and referrals (for example, Income Assistance, other housing permanent housing supports and support team referrals).
  • Develop and implement short-term, issue-specific intervention plans within program guidelines by one-on-one support, in consultation with the Site Supervisor and/or with any outside agencies, such as ACT teams, detox and treatment programs.
  • Gather information relevant to the client's problems, needs and risks by interviewing, observing behavior, meeting with any other service providers, and using a variety of inventories, checklists, and questionnaires.
  • Review the information gathered to identify problems, needs and risks.
  • Plan, prepare, and conduct basic individual counselling sessions using techniques such as active listening, conflict resolution, and basic psycho-educational group methods to resolve identified problems, needs and risks.
  • Outline services provided by the program and provide information on referrals to other community service providers, resources and professionals as required.
  • Use various influential techniques guided by social work standards and methods to clients that are resistant to support and intervention.
  • Assist with laundry as needed and maintain on-site laundry rooms.
  • Support residents with developing independent life skills such as household management, medication management, socialization, money management, decision-making, time management, etc.
  • Maintain a working knowledge and understanding of laws and legislation which affect our residents such as Mental Health Act, Ministry of Social Development and Poverty Reduction, Human Rights.
  • Respond to medical emergencies including overdoses. Provide non-emergency first aid such as minor wound care.
  • Liaise with partner agencies and other professionals/support teams. Participate in cross-agency working groups as required.
  • Communicate an effective shift exchange.
  • Ensure that violations of the program agreement are addressed and followed up on, in collaboration with the team and Team Lead/Site Supervisor, as necessary.
  • Accompany facilities staff and contractors while performing maintenance work in resident rooms.
  • Ensure the staff office(s) is/are clean and tidy as well as all other common and shared spaces.
  • Participate in cross-agency working groups as required.
  • Work alongside volunteers by assisting in the orientation, support, and assignment of duties to fulfill their roles serving residents for OPS.
  • Assist in custodial and maintenance tasks as directed by the Team Lead/Site Supervisor.
  • Assist with the collection of statistical information for reporting requirements.
  • Awareness of critical incident report procedures and follow all health and safety policies and procedures. Report all staff injuries to the Site Supervisor, ensuring appropriate paperwork is filled out.
  • Uphold all OPS policies and procedures.
  • Understand and follow the Good Neighbor Agreement established for your site (if applicable).
  • Understand and follow the VicPD/OPS Cooperation agreement and liaise with Community Resource Officers as needed.
  • Basic computer skills with a working knowledge of Microsoft Office Suite.
  • Training in or knowledge of non-violent crisis intervention techniques and harm reduction approach.
  • Knowledgeable of community resources.
  • Ability to deal in a positive collaborative fashion with residents, shelter users and community contacts.
  • Ability to communicate effectively with clients and coworkers both verbally and in writing.
  • Knowledge of and ability to employ behaviour management techniques.
  • Ability to navigate stairs and be on feet for up to 6 hours of shift.
  • Ability to kneel down to ground to attend to overdoses and other medical emergencies.
  • Diploma in a related human/social service field.

Training and Experience:

  • An equivalent combination of education, training, and experience.