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Field Service Representative I

2 months ago

Summerland, British Columbia, Canada STERIS Full time

About the Role

We are seeking a highly skilled and experienced Field Service Representative I to join our team at STERIS. As a Field Service Representative I, you will play a critical role in providing exceptional customer service and technical support to our clients in the healthcare and life sciences industries.

Key Responsibilities

  • Act as a trusted advisor to our customers, providing expert guidance and support on the maintenance and procurement of medical devices and consumable products.
  • Drive customer satisfaction through proactive communication and a commitment to resolving customer issues and problems in a timely and efficient manner.
  • Perform preventive and corrective maintenance on STERIS and related product lines, ensuring that equipment is safe and efficient.
  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  • Utilize advanced technology to complete administrative requirements, aid in troubleshooting issues, and improve the overall customer experience.
  • Promote STERIS growth through identifying and recommending products and services to customers.
  • Exhibit professionalism at all times, maintaining a positive and courteous demeanor when interacting with customers, contractors, management, and fellow employees.

Requirements

  • Associate or Bachelor's degree in electronics, mechanical, or a related field, plus one to two years of related experience.
  • High School Diploma or GED with minimally two years' relevant experience.
  • Excellent interpersonal and customer communication skills.
  • Strong technical and troubleshooting skills.
  • Strong customer communications experience and demonstrated ability to build positive rapport and partner with a variety of customers.
  • Demonstrated proficiency with computers and Windows software.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Ability to work flexible hours, sometimes outside normal business hours, and travel as required.

Working Conditions

  • Position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting.
  • Must perform work from floor level to above shoulder height.
  • Must routinely lift/lower/carry 1 to 35 pounds (daily), occasionally lift/lower 36 to 49 pounds (8 per month), and lift/lower 50 to 100+ pounds periodically (2 per year).
  • Must climb ladders and/or scaffolds and work above floor height.
  • Must crouch, stoop or squat to work inside or under equipment, or move through low headroom spaces.
  • Position requires routine pushing, pulling, grasping, and manual dexterity in the use of hands, arms, and shoulders.
  • Walking great lengths at a time and standing for extended periods of time.
  • Able to work in tight spaces.
  • Push/pull wheeled transporters and/or palletized product using up to approximately 50 lbs of force.
  • Standing for extended periods of time.
  • Work in and around hospital personnel, sensitive medical equipment, and patients.
  • Must travel to customer sites that include, but are not limited to, hospitals, operating rooms, laboratories, surgi-centers, pharmaceutical production facilities, animal research centers, and possibly morgues.
  • Flexible scheduling may be required to accommodate customer needs.
  • Required to live within 50 miles of the center of the territory.