Department Manager
2 weeks ago
As a Department Manager at Pro Hockey Life, you will be responsible for leading the merchandising and sales efforts in our stores. This role involves executing PHL's Brand Purpose to the highest capability, managing all promo and pricing standards, and building and overseeing product flow, merchandising plans, and overall presentation standards.
Key Responsibilities:
- Execute PHL's visual compliance standards, store maintenance, and pricing standards.
- Effectively utilize all store operating initiatives and directives according to required timelines.
- Establish and follow up on execution of weekly price changes and department POP as per weekly communication.
- Establish efficient processes to maintain product flow from the warehouse onto the sales floor.
- Complete weekly price sweeps and pricing audits to ensure 100% compliance with PHL audit.
- Follow and ensure compliance of all corporate LP, Cash, and Store Audit Compliance, and OH&S policies and procedures.
Leadership and Development:
- Coach and develop store staff through setting expectations, communication, coaching, feedback, and ongoing support.
- Follow up to ensure execution of Weekly Plans for the store.
- Create development plans and conduct annual appraisals for Part-Time staff members; support and coach to improve any performance gaps.
- Communicate in a clear and concise manner; lead effective Huddles / Meetings / Coaching sessions while keeping the team well informed of pertinent information.
- Ensure PHL staff have an understanding of department maintenance standards and general merchandising.
- Provide resolution for all customer concerns.
Requirements:
- Proven Leader and Mentor.
- Proven ability to build and manage daily store execution plans.
- Exceptional communication and organizational skills.
- Organized individual with an understanding of compliance management.
- Superior training and coaching skills.
- High energy, enthusiastic individual who is driven to succeed.
- Previous retail management experience is an asset.
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