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Customer Service Manager
2 months ago
As a Customer Service Manager at Walmart Canada, you will play a key role in delivering exceptional customer experiences and driving business results. This role requires a strong focus on customer service, operational excellence, and team leadership.
Key Responsibilities- Customer Service Delivery: Ensure that all customers receive a positive and personalized shopping experience, resolving issues promptly and efficiently.
- Operational Excellence: Coordinate front-end operations to maintain high standards of service, safety, and compliance with company policies and procedures.
- Team Leadership: Supervise and develop a team of front-end associates, providing guidance, coaching, and training to ensure they have the skills and knowledge to deliver exceptional customer service.
- Process Improvement: Identify opportunities to improve processes and procedures, implementing changes to increase efficiency, productivity, and customer satisfaction.
- Training and Development: Provide training and development opportunities to front-end associates, ensuring they have the skills and knowledge to perform their roles effectively.
- Compliance and Risk Management: Ensure that all front-end operations are compliant with company policies, procedures, and regulatory requirements, minimizing risk and ensuring a safe working environment.
- Performance Metrics and Reporting: Monitor and analyze key performance metrics, providing regular reports to management on customer service levels, operational performance, and team productivity.
To be successful in this role, you will need:
- Excellent customer service skills
- Strong leadership and team management skills
- Ability to analyze data and make informed decisions
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
