Senior Director, Treasury and Payment Solutions Expert

4 weeks ago

Toronto, Ontario, Canada BMO Full time

Job Summary:

We are seeking a highly skilled Senior Director, Treasury and Payment Solutions to join our team at BMO. As a key member of our organization, you will be responsible for providing expert cash management advice and support to our banking partners and stakeholders.

Key Responsibilities:

  • Foster a culture aligned to BMO's purpose, values, and strategy, and model BMO values and behaviors in all interactions.
  • Ensure alignment between values and behavior that promotes diversity and inclusion.
  • Regularly connect work to BMO's purpose, set inspirational goals, define clear expected outcomes, and ensure clear accountability for follow-through.
  • Build interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
  • Attract, retain, and enable the career development of top talent.
  • Improve team performance, recognize and reward performance, coach employees, support their development, and manage poor performance.
  • Develop and execute a 1-2 year business plan to achieve or exceed business goals.
  • Regularly review team progress to plans and take appropriate actions to address sales opportunities.
  • Collaborate with banking partners/stakeholders to develop a territorial deal team framework.
  • Negotiate highly complex client transactions.
  • Establish and enhance the Bank's profile in the community by participating in business and community activities and seeking opportunities to promote banking products and services.
  • Review customer pipelines and action plans to provide cash management sales coaching, guidance, and suggestions for improvements that maximize the effectiveness of cash management sales penetration strategies.
  • Address escalated issues related to client & relationship management.
  • Deliver exceptional customer service that builds trust through expertise, responsive service, and support.
  • Develop and maintain long-term, profitable relationships and expand our share of wallet with a portfolio.
  • Lead execution of Bank and third-party partners using approved processes that support the delivery of the desired customer experience.
  • Gather and assess the competitive and market opportunities to identify strengths, opportunities, weaknesses, and threats relative to cash management.
  • Make recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
  • Act as a subject matter expert on relevant regulations and policies.
  • May network with industry contacts to gain competitive insights and best practices.
  • Develop and manage banking relationships and plans for prospective clients.
  • Advise on sales strategy based on a deep understanding of the market, relevant industry verticals, market competitors, client needs, and business growth opportunities.
  • Develop the business case by identifying needs, analyzing potential options, and assessing expected return on investment.
  • Recommend business priorities, advise on resource requirements, and develop a roadmap for strategic execution.
  • Help determine business priorities and best sequence for execution of business/group strategy.
  • Conduct independent analysis and assessment to resolve strategic issues.
  • Support the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • May network with industry contacts to gain competitive insights and best practices.
  • Develop and manage banking relationships and plans for prospective clients.
  • Act as the prime subject matter expert for internal/external stakeholders.
  • Define business requirements for analytics and reporting to ensure data insights inform business decision-making.
  • Provide oversight, monitoring, and reporting specific to assigned business group for regulatory remediation.
  • Analyze financial and related data to determine the client needs of the client for proper structuring of the Bank's products and services that meet client needs.
  • Break down strategic problems, and analyze data and information to provide insights and recommendations.
  • Monitor and track performance and address any issues.
  • Lead change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation, and sustainment of initiatives.
  • Collaborate across BMO to develop communications strategies and ensure consistency of messaging to positively influence or change behavior.
  • Plan, execute, and fulfill cash management product solutions sales and services activities in alignment with standards.
  • Provide product and process knowledge to stakeholders (e.g., product information, pricing, implementation timeframes, requirements, etc.).
  • Identify risks and take appropriate actions to mitigate impacts and maintain operational integrity.
  • Stay abreast of client needs, industry trends, and best practices, and the regulatory environment as it relates to the products and services provided.
  • Operate at a group/enterprise-wide level and serve as a specialist resource to senior leaders and stakeholders.
  • Apply expertise and think creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
  • Implement changes in response to shifting trends.
  • Broad work or accountabilities may be assigned as needed.

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