Customer Service Team Lead

5 days ago


Brampton, Ontario, Canada Ontario Inc. Full time
"

At Ontario Inc., we are seeking an experienced Customer Service Supervisor to lead our customer service team. This role is responsible for overseeing the day-to-day operations of the team, ensuring excellent customer service, and driving business growth.

Main Responsibilities
  • Team Leadership: Supervise and manage a team of customer service representatives, providing guidance and support to ensure they meet performance expectations.
  • Customer Service: Ensure that all customer interactions are handled professionally, efficiently, and effectively, resolving issues and complaints in a timely manner.
  • Operations Management: Oversee the daily operations of the customer service team, including scheduling, workflow, and performance metrics.
  • Reporting: Prepare and present regular reports on team performance, customer feedback, and operational metrics to senior management.
Requirements
  • Education: Secondary (high) school graduation certificate
  • Experience: 1 year to less than 2 years of leadership experience in a customer-facing role
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills
Work Environment
  • Team Size: 3-4 people
  • Work Conditions: Fast-paced environment, work under pressure, handling heavy loads, and combination of sitting, standing, and walking
"

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