Customer Service Coordinator

1 month ago


Red Deer, Alberta, Canada CB Canada Full time
Job Description:

Prairie Bus Lines is seeking a highly skilled and experienced Dispatcher to join our team in Red Deer.


The successful candidate will be responsible for scheduling drivers, providing professional telephone and radio assistance, and administrative duties.


Responsibilities:

  1. Coordinate the scheduling of drivers to ensure efficient and safe transportation services.
  2. Respond to customer inquiries and provide excellent customer service via telephone and radio communications.
  3. Perform administrative tasks, including data entry and record-keeping.
  4. Work effectively under pressure and as part of a team to meet the needs of our customers.

Requirements:

  1. Excellent customer service skills and ability to serve the public in a courteous and helpful manner.
  2. Strong verbal and written communication skills, with intuitive and empathetic listening skills.
  3. Strong telephone etiquette and organizational skills.
  4. Ability to multi-task and work effectively under pressure.
  5. Valid Alberta driver's license and a clear criminal record.
  6. Strong knowledge of Microsoft Programs and ability to learn new software quickly.

What We Offer:

Prairie Bus Lines offers competitive remuneration based on training and experience.


This is a full-time position, working Monday to Friday from 6:30 am to 2:30 pm, with alternating on-call weekends.




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