Client Service Manager

3 days ago


Burnaby, British Columbia, Canada ADP, Inc. Full time

At ADP, Inc., we are seeking an experienced Client Service Manager to develop and maintain effective relationships with our clients. In this role, you will be the direct client contact for retirement plan services, responsible for communicating with clients regarding service delivery and providing assistance on day-to-day retirement plan administration.

The ideal candidate will possess strong oral and written communication skills, with the ability to effectively handle escalated calls and provide mentoring and constructive feedback to new associates. Additionally, they will be proficient in using payroll and recordkeeping systems, with a basic understanding of investments in each retirement plan.

This position requires the ability to learn quickly, function in a fast-paced environment, and work on multiple projects simultaneously. The successful candidate will also be able to gauge client satisfaction through scheduled surveys, client visits, and day-to-day interaction.

Responsibilities include:

  • Proactively discussing and/or supporting products and services, and plan design with plan sponsors.
  • Maintaining a basic understanding of the types of investments in each retirement plan and being a liaison for client questions.
  • Assessing, recommending, and/or creating custom client and participant education programs.

Preferred qualifications include experience in a client service environment, ASPPA QKA certification, and proficiency in using Microsoft Office products.



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