Digital Marketing Strategist

1 day ago

Mississauga, Ontario, Canada Ekwa Marketing Inc. Full time

Job Overview:

We are seeking a talented Digital Marketing Strategist to join our team at Ekwa Marketing Inc.

About Us:

Ekwa Marketing Inc. is a Canada-based company that provides innovative digital marketing solutions to healthcare professionals, including doctors, dentists, plastic surgeons, and dermatologists.

Job Description:

The ideal candidate will have exceptional written and verbal communication skills, be empathetic and patient with a customer-centric mindset, and possess excellent organizational and time management skills.

Main Responsibilities:

  • Building and maintaining client relationships through proactive communication and personalized strategic advice.
  • Collaborating closely with clients and the implementation team to create and communicate personalized success plans that align with their objectives and our solutions.
  • Running quarterly business reviews with key stakeholders to educate them on the value and ROI delivered through our solutions.
  • Managing the health of your book of business by regularly assessing and analyzing client account health/satisfaction and progress against success plans, proactively intervening for improvement as needed.
  • Owning the renewal process with clients and strategically tackling cancellations to achieve retention goals.
  • Identifying and driving opportunities for client growth, such as expansion, referrals, and reviews, to drive revenue goals.

Skills and Qualifications:

  • A love for building relationships and digging deep to understand customers' needs and challenges.
  • Exceptional written and verbal communication skills.
  • Empathetic and patient approach with a customer-centric mindset.
  • Excellent organizational and time management skills to effectively juggle multiple client accounts and responsibilities.
  • Results-driven self-starter with a proven track record for achieving revenue targets.
  • Comfort with ambiguity and autonomy, along with a propensity and willingness to constantly learn, build, and iterate processes.
  • Post-secondary education (or equivalent work experience).
  • Minimum of 2 years of work experience in a customer-facing role.
  • Background in online marketing and search engine optimization (SEO) is highly desirable.

Salary Range: $60,000 - $80,000 per year, depending on location and experience.

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