Technical Workflow Automation Specialist

7 days ago


Canada TekRek Full time
Company Overview:
TekRek has partnered with a well-funded Series A firm in Burnaby, BC that developed an AI enabled workflow automation platform. Founded 5 years ago, the company's product is built on solid machine learning fundamentals and newer advances like LLMs. They're now scaling up their engineering function to meet growing product demand.

Job Description:
As a Technical Workflow Automation Specialist, you will be the primary point of contact for customers through Slack and video calls, debugging, building workflows, triaging requests, and bridging between customers and our engineering team. You'll lead the onboarding process from POC to post-sales, ensuring immediate value in our product. Collaborate with clients to develop strategic account plans, identifying opportunities for upselling and cross-selling based on client needs and our product offerings.

Requirements:
4-5 years of experience in a similar role, preferably within a SaaS or tech company. Strong technical background with a Bachelor's degree in Computer Science/Engineering or relevant work experience preferred. Experience with managing Salesforce Flows and Admin preferred. Stellar communication skills & ability to work as a trusted advisor for our customers.

Payscale:
The estimated salary for this position in Burnaby, BC is around $120,000 - $150,000 per annum.

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