Senior Manager Investment Solutions
4 weeks ago
About the Role:
As a Senior Manager Investment Solutions, you will be responsible for leading a team of approximately 13 employees who are committed to responding effectively to our clients while ensuring a superior client experience for their investment needs.
Key Responsibilities:
Ensure the smooth running of daily operations by being a leader in the call center with your remote employees.
Coach and mobilize high-performing teams.
Demonstrate leadership in terms of coaching, change management, and performance management.
Hire, develop, and manage the performance of your team members.
Work in complicity with business partners in the sector.
Bring the Guiding Principles of Retention to Life.
Carry out various mandates, analyses, and special projects that have a significant impact on the quality of customer service and profitability.
About the Team:
You will join the investment solutions team, made up of about a hundred expert employees, whose mission is to meet the needs of our clients and process investment requests sent through the various communication channels.
What We Offer:
In addition to competitive compensation, you will be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
Our Culture:
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.
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