Hospitality Experience Manager

2 weeks ago


Delta, British Columbia, Canada EightSix Network Full time
Job Title: Hospitality Experience Manager

About Us:

  Gateway Casinos & Entertainment Limited, a leading gaming and entertainment company in Canada, offers a dynamic work environment with opportunities for career growth. As a Hospitality Experience Manager at Gateway, you will be part of a team that delivers exceptional experiences for our guests.

Key Responsibilities:

  • Mentor and guide a team to ensure guests receive warm and hospitable service.
  • Manage employee performance through training, coaching, evaluation, and mentoring.
  • Ensure proper safety, hygiene, and sanitation practices are followed.
  • Build strong relationships and encourage open communication among colleagues.
  • Evaluate and maintain quality standards on a daily basis.
  • Handle complaints and conflicts professionally.
  • Deliver exceptional customer service that exceeds guest expectations.

Requirements:

  • Minimum two years of experience in the hospitality and/or services industry.
  • Ability to direct and supervise staff.
  • Strong relationship-building skills and ability to facilitate open communication.
  • Excellent time management and multitasking skills with expertise in fast-paced environments.
  • Ability to manage issues and empower teams to excel.
  • Strategic thinking with attention to detail and a broad perspective.
  • Flexible scheduling with potential evening, weekend, or varied shifts.
  • Efficient multitasking with adaptability in a rapidly changing environment.
  • Exceptional customer service skills with friendly, efficient, polite, and patient demeanor.

About You:

We're looking for an experienced hospitality professional who shares our passion for delivering exceptional experiences. If you possess the required skills and qualifications, we invite you to join our team as a Hospitality Experience Manager. This role offers exciting opportunities for personal and professional growth in a dynamic work environment. With competitive compensation, comprehensive benefits, and ongoing training and development programs, this is an ideal opportunity to advance your career in the hospitality industry.

Why Choose Us:

Gateway celebrates and empowers its team members, providing them with opportunities for career advancement and growth across multiple locations. We value our employees' unique contributions and provide ongoing training and leadership programs in a supportive and fun work environment. Join our team and discover why we're one of the largest and most diversified gaming and entertainment companies in Canada.



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