Current jobs related to Quality Assurance Specialist CSO - Markham, Ontario - Hydro One Networks Inc
-
Quality Assurance Auditor CSO
4 weeks ago
Markham, Ontario, Canada Hydro One Networks Inc Full timeJob Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team. As a Quality Assurance Auditor CSO, you will be responsible for ensuring the quality and accuracy of our Customer Service (CSO) operations.Key Responsibilities:Conduct quality audits on CSO operations to ensure desired...
-
Quality Assurance Auditor CSO
4 weeks ago
Markham, Ontario, Canada Hydro One Networks Inc Full timeJob Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team. As a Quality Assurance Auditor CSO, you will be responsible for ensuring the quality and accuracy of our Customer Service (CSO) operations.Key Responsibilities:Conduct quality audits on CSO operations to ensure desired...
-
Quality Assurance Auditor CSO
3 weeks ago
Markham, Ontario, Canada Hydro One Networks Inc Full timeJob Title: Quality Assurance Auditor CSOHydro One Networks Inc is seeking a highly skilled Quality Assurance Auditor CSO to join our team.Job Summary:The successful candidate will be responsible for performing quality assurance audits on the Customer Service (CSO) operations to ensure desired quality and accuracy measures are being maintained and processes...
-
Quality Assurance Specialist
1 month ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our automotive accessories and products.Key Responsibilities:Conduct hands-on evaluations of prototype and...
-
Quality Assurance Specialist
1 month ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our automotive accessories and products.Key Responsibilities:Conduct hands-on evaluations of prototype and...
-
Quality Assurance Specialist
4 weeks ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Conduct hands-on evaluations of prototype and production accessories...
-
Quality Assurance Specialist
4 weeks ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our products and services.Key Responsibilities:Conduct hands-on evaluations of prototype and production accessories...
-
Quality Assurance Specialist
1 month ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our automotive accessories and products.Key Responsibilities:Conduct hands-on evaluations of prototype and...
-
Quality Assurance Specialist
1 month ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAt Mobis Parts Canada Corporation, we are seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our automotive accessories and products.Key Responsibilities:Conduct hands-on evaluations of prototype and...
-
Quality Assurance Specialist
3 weeks ago
Markham, Ontario, Canada IBM Computing Full timeJob Title: Quality Assurance SpecialistAt IBM Computing, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our Cloud Pak for Data platform.About the RoleWe're seeking a highly motivated and detail-oriented individual to work closely with our...
-
Quality Assurance Specialist
3 weeks ago
Markham, Ontario, Canada IBM Computing Full timeJob Title: Quality Assurance SpecialistAt IBM Computing, we're looking for a skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will play a critical role in ensuring the quality of our Cloud Pak for Data platform.About the RoleWe're seeking a highly motivated and detail-oriented individual to work closely with our...
-
Quality Assurance Specialist
3 weeks ago
Markham, Ontario, Canada SGS Full timeJob Title: Quality Assurance SpecialistSGS is seeking a highly skilled Quality Assurance Specialist to join our team. As a key member of our quality team, you will be responsible for ensuring that our clients receive high-quality services that meet their needs and expectations.Key Responsibilities:Review and approve CCRs and manage SOP review and approval...
-
Quality Assurance Specialist
3 weeks ago
Markham, Ontario, Canada SGS Full timeJob DescriptionSGS is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our products and services meet the highest standards of quality and regulatory compliance.Key ResponsibilitiesReview and approve CCRs and manage SOP review and approval processResponsible...
-
Quality Assurance Specialist
3 weeks ago
Markham, Ontario, Canada SGS Full timeJob DescriptionSGS is seeking a highly skilled Quality Assurance Specialist to join our team. As a Quality Assurance Specialist, you will be responsible for ensuring that our products and services meet the highest standards of quality and regulatory compliance.Key ResponsibilitiesReview and approve CCRs and manage SOP review and approval processResponsible...
-
Quality Assurance Specialist
2 months ago
Markham, Ontario, Canada Signet Jewelers Full timeJob SummaryThe Quality Assurance Specialist is responsible for ensuring the quality of jewelry products from external vendors by meticulously inspecting them to match SKU requirements. This role also involves inspecting new jewelry for defects before approving it for distribution to our division stores. Additionally, the Quality Assurance Specialist will...
-
Quality Assurance Specialist
2 months ago
Markham, Ontario, Canada Signet Jewelers Full timeJob SummaryThe Quality Assurance Specialist is responsible for ensuring the quality of jewelry products from external vendors by meticulously inspecting them to match SKU requirements. This role also involves inspecting new jewelry for defects before approving it for distribution to our division stores. Additionally, the Quality Assurance Specialist will...
-
Quality Assurance Specialist
2 weeks ago
Markham, Ontario, Canada Pastificio D'Aprile Ltd Full timePastificio D'Aprile Ltd is seeking a Quality Assurance Specialist to join our team.The ideal candidate will have a Secondary (high) school graduation certificate and less than 7 months of experience in a related field.The Quality Assurance Specialist will be responsible for advising supervisors of ingredient or product deficiencies, taking samples of...
-
Senior Quality Assurance Specialist
2 weeks ago
Markham, Ontario, Canada Bayshore HealthCare Full timeJob Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Bayshore HealthCare. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest standards of quality and compliance across our organization.Key Responsibilities:Develop...
-
Senior Quality Assurance Specialist
2 weeks ago
Markham, Ontario, Canada Bayshore HealthCare Full timeJob Title: Senior Quality Assurance SpecialistJob Summary:We are seeking a highly skilled Senior Quality Assurance Specialist to join our team at Bayshore HealthCare. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest standards of quality and compliance across our organization.Key Responsibilities:Develop...
-
Quality Assurance Specialist
2 weeks ago
Markham, Ontario, Canada Mobis Parts Canada Corporation Full timeJob Title: Quality Assurance SpecialistAbout the Role:We are seeking a highly skilled Quality Assurance Specialist to join our team at Mobis Parts Canada Corporation. As a Quality Assurance Specialist, you will be responsible for conducting hands-on evaluations of prototype and production accessories, documenting and validating all required PPAP steps, and...
Quality Assurance Specialist CSO
2 months ago
This is a challenging opportunity for a Quality Assurance Auditor CSO to join Hydro One Networks Inc. as a key member of our Meter to Bill department. The successful candidate will be responsible for performing quality assurance audits on the Customer Service (CSO) operations to ensure desired quality and accuracy measures are being maintained and processes are being followed.
Key Responsibilities- Provide feedback to managers and Customer care team leads and supervisors based on completed quality audits.
- Provide trending reports and suggestions and recommendations based on reviews conducted.
- Carry out the functions of the Customer Care Team Agent, when required.
- Perform quality audits, as outlined in the performance program and according to specified procedures, on work performed by Customer Care staff.
- This work may involve inbound calls, back-office work in both the Call Centres or Meter To Bill department.
- Complete written quality audits for Meter To Bill staff and operations and review completed work, recorded calls and recorded clips of work to evaluate and score against the quality standards that have been developed.
- Provide audit results and feedback to department managers, team mangers and team leads.
- Investigate problems, issues and errors identified through quality audits, process tickets and user enquiries and prepare written responses outlining the findings of the investigation, outlining the issue in more detail and providing the steps that should have been taken.
- In cases where an error has occurred, responses are sent to department managers, team mangers and team leads. Perform follow-up activities to determine if audit findings have been acted on, and if the action taken has been effective in resolving the problem.
- Prepare documentation to record specific problem identification and resolution activities, issue to department managers, team mangers and team leads and maintain records for future reference.
- Provide suggestions and recommendations on process changes to the Process Improvement supervisor based on reviews conducted on trends and issues within the CSO.
- Participate in scheduled quality calibration sessions to remain current on the requirements of the performance program.
- Keep up-to-date on all CSO processes and systems and changes to these processes and systems.
- Attend all relevant training sessions to understand new and changed processes and keep current with the technical systems used in the quality review audits.
- Perform other duties as required.
- Strong customer driven focus.
- Demonstrated customer orientation and commitment to corporate goals.
- Ability to develop cooperative working relationships.
- Ability to clearly report and document deficiences in quality of work.
- Strong interpersonal, oral and written communication skills.
- Requires previous experience with metering and billing functions, customer service and related practices and procedures of a regulated utility.
- Must have demonstrated experience in the correction of all billing exceptions, no bills and outliers, including standard procedures, work instructions and processes to resolve.
- Requires experience in the back office billing and contact centre to be familiar with the various responsibilities, functions and their interrelationships and with the processes, contacts and sources of information involved in call centre operations.
- Previous experience in a quality assurance role is required.
- Previous experience as a billing agent and/or call centre agent is required.
- Requires experience with the various CSO Procedures Manuals, work instructions, computerized systems, with the operation of computer equipment and associated practices and procedures involved to input and extract data, investigate and correct discrepancies.
- Requires an in-depth understanding of the current IT systems and interfaces used for electricity billing, including the SAP Customer Information Systems (CIS), Head End systems, MDMR, MOMS, IEE and Manual Metering Reading tools.
- Requires knowledge of data processing and computer operations to utilize various local and Corporate computerized systems. This knowledge is considered to be normally acquired in either a Grade XII education in a secondary school, or the equivalent education.
- A period of over 3 years and up to and including 4 years is considered necessary to gain this experience.
