Bilingual Mortgage Service Representative

2 weeks ago


Toronto, Ontario, Canada MCAP Full time
Overview

MCAP is a leading mortgage finance company with over $150 billion in assets under management. We offer mortgage solutions for residential and commercial properties, and our team of dedicated professionals serves clients across Canada.

Job Description

We are seeking a Bilingual Mortgage Servicing Representative to join our Contact Center team. In this role, you will assist clients with questions about MCAP products and services, analyze customer inquiries, and resolve disputes through creative means.

Responsibilities
  • Promote and assist clients with questions about MCAP products and services
  • Analyze and interpret customer inquiries using well-thought-out judgments and decision-making skills
  • Resolve disputes received from clients through creative means and ownership


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