Customer Service Manager for Roofing Operations
3 weeks ago
At Transcona Roofing Ltd., we are seeking a highly skilled Customer Service Manager to oversee the organization of our Service Department. This is a full-time position that requires a strong customer service focus, excellent communication skills, and the ability to work well under pressure.
**Job Summary:**
The Customer Service Manager will be responsible for ensuring seamless interactions with clients from initial inquiry to job completion. This includes managing client communications, scheduling work orders, and ensuring timely project delivery. Additionally, this role involves reviewing and approving payroll uploads, invoices, and work schedules to ensure accuracy and compliance with company policies.
**Key Responsibilities:**
- Manage client communications from inquiry to job completion, ensuring high levels of customer satisfaction.
- Schedule work orders and assign them to crews based on duration, type of work, and crew experience.
- Review timecards, field reports, and safety documents daily for accuracy and follow up accordingly.
- Collaborate with the Director of Operations to forecast work schedules between departments.
- Ensure compliance with all clients/contracts, including certificates of insurance, WCB clearances, submittals, safety documentation, and security clearances.
**Requirements:**
- High School diploma (Essential)
- Customer Service experience (Essential)
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) (Essential)
- Software knowledge (FCS, ProContractor, Workmax, DataForma, SiteDocs, OneDrive, Teams, MS Office)
- Strong analytical, sales, and negotiation skills
**Salary:** $65,000 - $80,000 per year
This is a fantastic opportunity for a motivated and organized individual to join our team and contribute to our success. If you are a results-driven professional with excellent customer service skills, please apply today
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