Field Case Manager
2 months ago
We are seeking a highly skilled and experienced Field Case Manager to join our team at Innomar Strategies. As a Field Case Manager, you will be responsible for providing exceptional customer service and support to our clients, while also managing and coordinating the patient journey from start to finish.
Key Responsibilities- Act as a single point of contact for physicians and their staff, providing education and support on various program services.
- Provide therapy guidelines to manage physician expectations with respect to reimbursement.
- Consult patient charts to effectively complete necessary paperwork to obtain coverage.
- Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation.
- Provide ongoing updates to physicians on their patients.
- Customize current program elements to meet the needs of assigned physicians.
- Identify areas for risk and foster proactive, continued quality improvement.
- Work collaboratively with other team members to coordinate the patient journey.
- Participate in scheduled physician meetings with sales representatives.
- Attend Continuous Medical Education events and report new activities.
- Regular travel to various physician offices.
- Adverse Event reporting.
- Adhoc duties as assigned.
- Registered nurse (RN) or related degree.
- Experience in public or private third-party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support.
- Bilingualism is an asset.
- Previous Case Manager experience is an asset.
- Basic CCPE is an asset.
- Exceptional customer service and interpersonal skills.
- Ability to manage multiple tasks and priorities at once.
- Comprehension of medical terminology.
- Strong analytical and organizational skills.
- Ability to analyze current enrollment volume by MD.
- Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart.
- Excellent time management skills and sense of urgency.
- Ability to collaborate effectively with program associates.
- Ability to work autonomously in a remote setting.
- Ability to communicate effectively both orally and in writing and in both English and French for the Quebec and New Brunswick Provinces.
- Detail and result-oriented.
- Ability to adapt to change and ambiguity.
- Strong computer skills and knowledge of Microsoft Office.
- Ability to attend Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours.
- Hold and maintain a valid, non-expired, unrestricted driver's license and possess a car.
- Adhere to Performance Standards and Procedures required by the program.
- Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies.
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness.
This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.
ScheduleFull-time
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