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Food Service Supervisor

2 months ago


Ottawa, Ontario, Canada Second Cup Cafe Full time
Job Summary

We are seeking a highly skilled Food Service Supervisor to join our team at Second Cup Cafe. As a key member of our management team, you will be responsible for overseeing the daily operations of our food service department, ensuring that our customers receive exceptional service and high-quality food.

Key Responsibilities
  • Leadership and Supervision
    • Supervise and coordinate the activities of food service staff, including preparation, portioning, and presentation of food.
    • Train staff in job duties, sanitation, and safety procedures to maintain a clean and safe work environment.
    • Establish methods to meet work schedules and ensure that food and service meet quality control standards.
  • Customer Service
    • Address customer complaints or concerns in a professional and courteous manner.
    • Ensure that customers receive exceptional service and that their needs are met.
  • Inventory and Record Keeping
    • Maintain accurate records of stock, repairs, sales, and wastage.
    • Estimate ingredient and supplies required for meal preparation to minimize waste and optimize inventory.
  • Team Management
    • Supervise and check the assembly of trays and delivery of food trolleys to ensure that food is presented in a visually appealing manner.
    • Establish work schedules to ensure that staff are adequately staffed to meet customer demand.
Requirements
  • Education
    • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years.
  • Experience
    • 1 to less than 7 months of experience in a food service supervisory role.
  • Certifications
    • Safe Food Handling certificate.
  • Personal Qualities
    • Excellent interpersonal skills.
    • Efficient oral communication skills.
    • Flexibility and adaptability.
    • Dependability and reliability.
Working Conditions
  • Work setting: Coffee shop.
  • Hours of work: 35 hours per week.
  • Language of work: English.