Accommodation Operations Director
1 week ago
At Ontario Inc., we are seeking an experienced Accommodation Services Manager to join our team. As a key member of our hospitality operations team, you will be responsible for overseeing the day-to-day operations of our accommodation services, ensuring exceptional customer experiences and driving business growth.
Key Responsibilities:Education and Experience:We require a College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years, or equivalent experience. A passion for hospitality and customer service is essential.
Work Setting:Our ideal candidate will have experience working in a hotel, motel, or resort environment, with a proven track record of delivering exceptional results in a fast-paced setting.
Tasks and Responsibilities:- Develop and implement policies and procedures for daily operations
- Recruit and hire staff
- Supervise staff and conduct performance reviews
- Negotiate with suppliers for the provision of materials and supplies
- Conduct training sessions and ensure staff are equipped with the necessary skills to deliver exceptional customer experiences
- Negotiate with clients for the use of facilities and services
- Prepare budgets and monitor revenues and expenses
- Develop and implement marketing plans to drive business growth
- Address customer complaints or concerns in a professional and timely manner
- Establish work schedules and manage staff rotas
- Organize and maintain inventory and supplies
As an Accommodation Services Manager, you will be responsible for supervising a team of 5-10 people, providing guidance and support to ensure they are equipped to deliver exceptional results.
Computer and Technology Knowledge:A strong proficiency in MS Office, including Word, Excel, Outlook, and PowerPoint, is essential for this role.
Transportation and Travel Information:Public transportation is available for staff, making it easy to get to and from work.
Work Conditions and Physical Capabilities:This role requires a combination of sitting, standing, and walking, with the ability to stand for extended periods. A fast-paced environment and attention to detail are essential for success in this role.
Personal Suitability:We are looking for a team player with excellent oral and written communication skills, who is client-focused and able to work effectively in a fast-paced environment.
Experience:A minimum of 7 months to less than 1 year of experience in a similar role is required for this position.
Other Benefits:We offer a competitive salary and benefits package, including paid time off and a permanent employment contract.
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