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Claims Representative I

2 months ago


Ottawa, Ontario, Canada Intact Financial Corporation Full time
About the Role

As a Claims Representative I - Property, Bilingual, you will play a key role in helping our customers navigate the claims process. Your primary responsibility will be to investigate and settle routine and less complex property damage claims in a timely and equitable manner.

Key Responsibilities
  • Investigate property claims in a timely manner through communication with customers, vendors, experts, adjusters, and other related parties.
  • Negotiate with customers, third parties, and insurers to settle claims within your established authority scope.
  • Assess and analyze policy wordings and damage to determine appropriate coverage.
  • Provide superior quality customer service to external and internal customers through proactive contact during the claims process.
  • Stay up-to-date on current insurance products and trends in appraisal and investigation techniques and services.
Requirements
  • Bilingualism (English and French) is required.
  • 1-2 years of claims experience is preferred.
  • Demonstrates a passion for customer service with strong written and verbal communication skills.
  • Self-motivated and goal-oriented, capable of working in a fast-paced and changing environment.
  • Demonstrates strong problem-solving and priority management skills.
  • Strong aptitude for technology with excellent computer skills.
  • On-going commitment to self-development.
  • A college diploma or a university degree is preferred.
  • Will to pursue your Chartered Insurance Professional (CIP) designation.
What We Offer
  • A financial rewards program that recognizes your success.
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change, and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.