Team Lead

1 month ago


Pickering, Ontario, Canada goeasy Full time
About the Role

We are seeking a highly skilled Team Lead to oversee the day-to-day operations of the LendCare Health Finance team. As a key member of our team, you will be responsible for ensuring performance targets are met, providing daily support to the Health Finance team, and acting as a subject matter expert for escalations.

Key Responsibilities
  • Provide daily guidance and direction to the Health Finance team and its merchant partners.
  • Coordinate and optimize team scheduling to ensure adequate coverage and maintain productivity.
  • Perform quality reviews of each team member to identify opportunities for improvement.
  • Deliver coaching and training as needed.
  • Ensure that merchant inquiries and internal escalations are addressed promptly and effectively, maintaining high standards of customer service.
  • Communicate and implement process changes.
  • Resolve team conflicts quickly and efficiently and escalate further as necessary.
Requirements
  • Experience in a target-driven customer service and/or sales environment, with a contact center background being a plus.
  • Proven track record of good performance.
  • Strong leadership and management skills.
  • Ability to train, motivate, and manage the performance of the team.
  • Excellent written and verbal communication abilities.
  • Strong attention to detail.
  • Ability to work full-time, permanently in our Pickering, ON office.
About Us

We are a publicly-traded company on the TSX with over 4000% shareholder return since 2001. Accredited by the Better Business Bureau, goeasy Ltd is a Canadian company that provides non-prime leasing and lending services through easyhome, easyfinancial, and LendCare. We offer a wide variety of financial products and services, including lease-to-own merchandise, unsecured and secured installment loans, direct-to-consumer auto loans, and point-of-sale financing to merchants in the powersports, automotive, retail, home improvement, and health sectors.

LendCare Capital Inc., a wholly-owned subsidiary of goeasy Ltd., is a Canadian point-of-sale consumer finance and technology company, which enables over 10,000 businesses to increase their revenue by providing full credit spectrum financing at the point-of-sale. For over a decade, LendCare has cleared a path to providing fast, reliable, and affordable financing options for the powersports, automotive, retail, home improvement, and health sectors, while processing over $10 billion in loan applications to date.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard, and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada.


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