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Digital Learning Systems Specialist

2 months ago

Toronto, Ontario, Canada The Royal Conservatory Full time
Job Title: Systems Administrator, Digital Learning

The Royal Conservatory is seeking a highly skilled Systems Administrator to join our Digital Learning team. As a key member of our team, you will be responsible for the day-to-day administration of our highly customized Moodle LMS platform, including supporting the set-up and delivery of various course types, data gathering, analysis, and reporting.

Main Duties & Responsibilities
  • Recommend delivery strategies that yield a rich, meaningful, and dynamic experience using knowledge of LMS capabilities.
  • Customize environments and source solutions through the global open-source community.
  • Experience with authoring tools and integrating interactive multimedia and media elements.
  • Manage and define all user accounts and roles in cooperation with instructional designers and IT team.
  • Ability to read and understand PHP in the context of Moodle's object-oriented design and work closely with developers to ensure the LMS performs efficiently and can be maintained in an efficient manner.
  • Manage course content and backup processes to ensure stability and a seamless user experience.
  • Configure the RCM's Moodle platform to best support identified educational objectives, including installing and maintaining custom or user-contributed plug-ins.
  • Comprehensive understanding of the Moodle data model, including all core tables, their entities, and relationships.
  • Comprehensive understanding and experience with Distributed Version Control Systems and best practice version control processes.
  • Experience in system testing procedures, including function, system, and integration testing.
  • Stay current with Moodle support community, research, and share information about updates and features.
  • Provide and prepare LMS training and documentation for colleagues who support the faculty and develop online curricula.
  • Provide tech support and tech support training to front-line staff, such as course moderators and Candidate Services.
  • Provide day-to-day issue resolution to key stakeholders and perform other duties as required or assigned.
Job Requirements
  • Five years (minimum) experience as a systems analyst, ideally with CMS/LMS platforms (Moodle preferred), including installation, configuration, maintenance, and technical support.
  • Proficiency with modular web development concepts, including Model View Controller (MVC), PHP, JavaScript frameworks, MySQL, and Ajax.
  • Ability to map Moodle processes to the database tables and use that information to help troubleshoot LMS and course presentation issues.
  • Proficiency in server administration using the command UNIX (Linux) line.
  • Knowledge of API development and integration.
  • Experience in the integration of third-party plugins for enhanced functionality.
  • In-depth knowledge of course configurations, such as activities, groups, cohorts, activities, assignments, grades, question banks, etc.
  • Knowledge of authoring tools (Captivate, Articulate, SCORM).
  • Knowledge of responsive design and accessibility features for AODA compliance would be an asset.
  • Experience installing and modifying themes, and creating child themes.
  • Knowledge of the Drupal CMS and framework would be an asset.
  • Knowledge of e-commerce systems such as Shopify would be an asset.
  • Strong organizational, documentation, and problem-solving skills.
  • Ability to juggle multiple projects while delivering quality results within tight deadlines.
  • Ability to proactively plan and complete time-sensitive projects.
  • Excellent interpersonal, communication, and collaboration skills.
  • Detail-oriented and accountable.
  • Proven knowledge of Git version control (Bitbucket/Github).

Salary Range

$75,000 - $80,000 per annum