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LifeSpa Service Representative
2 months ago
Job Summary
The LifeSpa Coordinator is a vital member of our team, responsible for delivering exceptional customer experiences through efficient telephone operations. This role requires a cheerful and professional demeanor, ensuring callers are directed to the right personnel and their needs are met.
Key Responsibilities
- Answer incoming calls, greet callers, and schedule appointments in a friendly and professional manner
- Convert LifeSpa inquiries into appointments, providing guests with information on products, services, and treatments
- Assist guests in determining their individual needs, suggesting upgrades or add-ons to products and services
- Complete outgoing confirmation calls, Beautiful Beginning calls, and myLT Bucks calls to schedule appointments
- Ensure compliance with company safety rules by utilizing required safety devices
Requirements
- High School Diploma or equivalent
- 1 year of customer service experience
- CPR and AED certification within 30 days of hire
- Proficiency in Microsoft Office, Excel, PowerPoint, and Outlook
- Ability to calculate figures and amounts, including discounts, interest, and commissions
- Ability to stand, sit, walk, reach, climb, and lift up to 50 pounds
Preferred Qualifications
- 1 year of receptionist experience
Life Time is an Equal Opportunity Employer
We are committed to creating an inclusive and diverse workplace that respects and celebrates the unique contributions of each individual. If you require accommodations during the recruitment process, please let us know.
