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Install Manager
2 months ago
About Reliance Home Comfort
We are a leading provider of home comfort solutions, serving over 2 million customers across North America. Our team of 2,600 dedicated professionals is committed to delivering exceptional service and products to our customers.
Job Summary
We are seeking a highly motivated and experienced Install Manager to join our team. As an Install Manager, you will be responsible for leading a team of technical professionals to ensure the successful installation of our products and services. You will work closely with our local managers to plan, budget, and deliver on our operational targets.
Key Responsibilities
- Lead and manage a team of technical professionals to maximize their performance, engagement, and achievement of objectives.
- Collaborate with local managers to plan, budget, and deliver on operational targets.
- Ensure staffing plans are forecast, updated, and delivered to maximize customer service and meet our service commitments.
- Measure, monitor, and drive achievement of all operational metrics and provide appropriate reporting and analysis.
- Develop and implement strategies to drive process control, productivity, and quality improvement.
- Partner and collaborate with other stakeholders to continually improve team performance.
- Drive 'destination of choice' for team members, customers, and third-party partners by setting a standard of service excellence and engaging team members/third-party partners to support this standard.
Requirements
- 3-5 years of progressive experience overseeing a field operations team.
- Knowledge and technical experience within the HVAC and/or water heater industry.
- Gas Fitter 2 or 313d license (asset).
- Sales experience and a demonstrated ability to meet sales quotas (asset).
- Demonstrated results in driving process control, productivity, and quality improvement.
- Excellent communication, interpersonal, and problem-solving skills.
- Highly motivated to succeed with the ability to build team spirit, motivate team members, and encourage collaboration.
- Professional negotiation skills with the ability to influence and drive change.
- Strong initiative to drive results with speed of implementation.
- Strong ability to develop effective relationships with team, internal, and external stakeholders.
- Ability to challenge the status quo and help drive change.
What We Offer
- The tools you need to succeed, including training and development programs.
- A successful and knowledgeable team to be part of and learn from.
- Competitive base pay plus the ability to earn more tied to your success.
- A great benefits plan for you and your family.
- Career paths so you can advance in the company.
- A variety of perks for high-performing team members.
