Customer Service Representative
1 month ago
About Jukebox
Jukebox is a global online printing company that serves customers who value high-quality printing and customer service. Our team of print professionals is complemented by premium industrial machinery across our Vancouver and Toronto print facilities.
Our Team
We are a multicultural group of people who share a fresh and modern office in Mount Pleasant that is easily accessible by transit. Our bright office has a coffee bar equipped with all your standard cafe needs, lounge area, and kitchenette.
Job Summary
We are looking for an experienced Customer Service Representative to join our Toronto team in the dynamic Liberty Village. The ideal candidate needs to be a skilled communicator and problem solver with vast knowledge of the print industry.
Key Responsibilities
- Assist customers via phone, email, and online chat
- Liaise with customers and our in-house teams to ensure customer satisfaction
- Ensure order, product, and service inquiries are adequately attended to
- Stay up-to-date with Jukebox's products and services
- Perform front-of-house reception duties as needed
Requirements
- Excellent verbal and written communication skills
- Superb organizational skills
- Great attention to detail
- Self-motivation
- Determination to complete tasks
Preferred Qualifications
- Customer Support experience: 3 years (call center, hospitality, retail, or similar positions)
- Print/Graphic Communications experience: 1 year
- Working knowledge of Adobe Creative Suite programs (InDesign, Illustrator, Photoshop)
Company Benefits
- Company events
- Dental care
- Extended health care
- Paid time off
- Vision care
Jukebox is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, or any other characteristic protected by law.
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