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Security Incident Responder
2 months ago
The Cybersecurity Operations Specialist is a first-level Security Operations Center role, supporting our security services globally. The role involves assessing inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. This role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical issues.
Responsibilities- Understand IT infrastructure and networking to be able to identify security incidents with the help and guidance of senior security engineers.
- Triage customer requests, apply playbook-driven solutions, initiate potential incident investigations through assignment to security engineers.
- Effectively dispatch both security and communication triage events to the correct people in a timely manner.
- Understand the processes and systems Arctic Wolf uses, this will be critical in helping the team handle customer requests.
- Identify new runbooks required to aid in expanding the knowledge of the team.
- Continuously drive to learn new aspects of the security business.
- Review customer configurations to ensure that the system is operating effectively. Resolve any issues that you find problematic leveraging documented procedures and playbooks.
- Troubleshoot and resolve operational health of sensors and scanners in customer environments.
- Investigate end-point agent installation and operational issues.
- Resolve cloud sensor configuration and communication issues.
- Security basics with a demonstrated passion for networking and cybersecurity.
- Customer-facing experience in any fashion with strong communication skills and easily interact with a variety of different people and personalities.
- Attention to process and a willingness to learn.
- Recently completed, or within a semester of completing, a degree in Computer Science or Cyber Security discipline OR 2 years in the IT industry with cyber interest.
- Malware.
- Network Routing and Switching.
- Virtual environment experience with VMware or Hyper-V.
- Firewalls and IDS/IPS.
- Linux, Windows, Mac operating systems.
- Windows and Active Directory.
- Cloud technologies including AWS, Azure.
- MCSE or Active Directory MCP certificates.
- CompTIA Security +, Network +, A+ desirable.
At Arctic Wolf, we're cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We've been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022).
We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity.
We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.
Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing.
Security Requirements
- Conducts duties and responsibilities in accordance with AWN's Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
- Background checks are required for this position.
