Director of Operations

3 weeks ago

Quebec City, Canada Syneos Health Full time
Job Title: Director of Operations

Join Syneos Health, a leading biopharmaceutical solutions organization, as a Director of Operations. In this role, you will be responsible for ensuring the delivery of one or more books of work from RWLP-managed accounts according to the contracted scope, timeline, and budget.

Key Responsibilities:
  • Accountable for ensuring delivery of one or more books of work from RWLP-managed account(s) according to the contracted scope, timeline, and budget.
  • Works with assigned clients to identify their RWE needs and ensure that these are understood and acted upon directly through the RWLP BU or through collaboration with other BUs.
  • Leads discussion with clients to articulate and position RWLP business unit operational processes, peri- and post-approval research standards.
  • Maintains senior management-level relationships with clients via routine meetings, governance meetings, and other forums to create an environment of trust and continuous dialogue about potential risks and/or limitations associated with conducting real-world research and offering workable solutions.
  • Independently provides strategic leadership and oversight for the development of a variety of formal communications with clients, including general capabilities presentations, BDM presentations, key client meetings, and participates in governance meetings with clients (Steering Committees).
  • Accountable for RFP and RFIs for assigned accounts, including vendor selection, strategy, services, and leading the functioning leads to providing a fit-for-purpose model, including building the budget and overall proposal framework and lead slide deck development.
  • Works in a matrix to align and motivate RWLP teams working on a variety of research studies/programs under their accounts towards excellence in delivery.
  • Shares lessons learned and best practices across programs, building relationships with key stakeholders cross-functionally, across all levels.
  • Provides technical and operational leadership for the client RW portfolio, inclusive of ensuring achievement of operational and financial targets through active participation in the Risk Review Process and routine review of metrics and KPIs via the available suite of dashboards and reports.
  • Participates in strategic resourcing/stakeholder and prioritization of projects across the portfolio.
  • Ensures quality standards are set and maintained over all areas of responsibility, ensuring adherence to CAPA and QI timelines and outcomes for assigned book of work.
  • Identifies and oversees the delivery of RWLP vendor/partner services, including the development and integration of service offerings that best meet operational needs.
  • Effective financial management of the total RWLP book of work within the assigned accounts.
  • Participates in Business Unit and department-level financial reviews.
  • Provides oversight to project management teams in driving management of financial aspects of assigned projects to ensure adherence to the whole financial process flow.
  • Serves as an escalation point within the RWLP BU, the larger Syneos Health organization, and clients for the assigned accounts.
  • Rapidly identifies key issues in complex situations, including and leads appropriate participation in informal problem-solving teams when appropriate and brings alternatives integrated possible solutions for business.
  • Acts as a liaison and facilitator between other functional areas for overall operational issues.
  • Enables a culture of proactive risk identification and mitigation, rapid issue resolution, a sense of urgency, customer satisfaction, and stakeholder collaboration.
  • Provides senior-level steer and direction to teams in regularly and comprehensively assessing and mitigating risks within the projects or portfolio.
  • Contributes account-level insights to surface and mitigate operational risks and areas for process improvement within the RWLP BU.
  • May have direct reports.
  • May travel up to 25% of time.
Qualifications:
  • Bachelor's degree in life sciences or equivalent (e.g., BSc, BS).
  • Advanced/Professional degree in life sciences or business management preferred (e.g., MSc, MPH, PhD, MD, MBA).
  • Twelve (12) years - fourteen (14) years managing studies. Ten (10) - twelve (12) years RWLP experience.
  • Previous Real World Late Phase CRO/pharma experience in peri- and post-approval research, with increasing levels of positional responsibility and portfolio/client/account complexity.
  • Proven ability to work independently across multiple accounts, navigates complex Stakeholder structures (internal and external), proactive problem-solving for portfolio delivery and financial impact mitigation plans.
  • Virtual/decentralized study experience preferred.
  • Prior cross-functional project management experience within the CRO/Pharma industry is required.
  • A track record for successful management and delivery of client portfolios.
  • Direct experience with account/client (vendor) management, including RFP/proposal development, Bid Defenses, Capabilities presentations.
  • Strong knowledge of the end-to-end life product cycle development process and how real-world research fits into it.
  • Solid business and financial acumen, including experience with contractual negotiations.
  • Demonstrated ability to drive strategic operations decisions where multiple stakeholders involved.
  • Global and diversity-oriented people management experience, including line management and matrix management.
  • Flexibility, with the ability to handle multiple tasks to meet deadlines delivering high-quality work in a dynamic, rapidly changing environment.
  • Strong interpersonal and communications skills, as well as a proven team-oriented approach.
  • Strong working knowledge of real-world operational and regulatory requirements.
  • Proficiency in virtual communications and Microsoft Office Suite (Word, Excel, and PowerPoint).
  • Excellent written and spoken English.

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