Vice President of Customer Success

2 months ago

Toronto, Ontario, Canada Stonewood Group Inc. Full time
About the Role

We are seeking a highly experienced and strategic leader to join our team as Vice President of Customer Success at Stonewood Group Inc. This is a unique opportunity to drive business growth and customer satisfaction by leading our professional services organization.

Key Responsibilities
  • Customer Onboarding
    • Develop and implement scalable onboarding processes to ensure seamless customer experiences.
    • Collaborate with cross-functional teams to ensure legal agreements are in place and implementation processes are defined.
  • Implementation Training and Certification
    • Create and deliver training programs to ensure customers have the necessary skills to implement our solutions effectively.
    • Develop and maintain a community of partners and customers to share best practices and knowledge.
  • Services Sales Support and Bid Management
    • Develop and maintain sales support tools and bid management processes to ensure commercial success.
  • Customer Satisfaction and Retention
    • Develop and track customer satisfaction metrics to ensure high levels of customer satisfaction.
    • Work closely with customers to understand their needs and develop solutions to meet their expectations.
Requirements
  • 15+ years of software experience, with at least 5 years in a founder-led, fast-paced, high growth environment.
  • Proven track record of leading and scaling software/solutions professional service organizations.
  • Leadership and successful execution of complex IT implementation projects.
  • Ability to build strong relationships within/across organizations and effective cross-functional/matrix management skills.
  • Ability to coordinate business plans, goals and activities with both internal and external senior stakeholders.
  • Possesses product/technology/industry knowledge as well as broad understanding of complex globally distributed customer environments.
  • Innovative, forward-thinking leader, able to anticipate/plan for future.
  • Proven track record of selecting, developing, retaining world class talent.
  • Strong communication skills (Customer and Executive interface)
  • Exceptional influence and negotiation skills
About Us

Stonewood Group Inc. is a leading provider of cloud-based Product Lifecycle Management and Product Data Management solutions. We are a fast-paced, high growth organization with a strong focus on customer satisfaction and business growth.

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